Cisco Unity UI Administrator Login Fails

[Brian Tissue]

I am having a really hard time with UCN v10 . This is a new install on the BE6000s I was able to login once, and since then it is saying "Account Locked."

I have tried:

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

-------------------- utils reset_ui_administrator_password --------------------

Reset user interface password
2015-08-10 19:19:38,494 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Unable to set Passwd
2015-08-10 19:19:38,495 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Read Credential for administrator failed.
08/10/2015 19:19:38.489 : Update FAILED: code = 1, AUTHORIZATION FAILURE

Executed command unsuccessfully

For the life of me I can not get around this issue. Any help would be appreciated so I can create a second user.

[Manish Gogna]

Hi Brian,

The CLI commands run scripts on the OS level and these scripts have privilege levels. It seems like the privilege level for the command "utils reset_application_ui_administrator_password"  is incorrectly set.

It would be a good idea to contact TAC to verify the same and see if it can be fixed.

Manish

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