Hello,
based on "Click-to-call Widget" datasheet (http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487474.pdf) and the "Click-to-call release notes v8.0" (http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html), I proposed this widget to a client using Outlook 2007.
Unfortunately, this doesn't seem to work on the global address book. The attached picture explains what my client wants to do :
1 - access the global address book from Outlook,
2 - select a contact in the GAB,
3 - open the contact from the GAB,
4 - call the contact with Click-to-call
I saw no limitations or restrictions from the Cisco documentation. Therefore, I consider this should work.
My questions are :
- did one of you try to perform this action ?
- Is this supposed to work ?
- As this doesn't seem to be a limitation, can I open a case at the TAC ?
Thanks for your help,
JM
PS :
- I already read this thread : https://supportforums.cisco.com/message/1204412#1204412 but I would like some more information
- I know this can be acheive with the "Actions" menu on the GAL contact with CUPC... but my client didn't buy CUPC.
