05-03-2010 06:47 AM - edited 03-19-2019 12:52 AM
I have a cluster of 2 CUCM servers (publisher and subscriber) working with the CUCM version 7.1(3b)SU2. My LDAP users can open the CM User Options web page totally designed in english but my users want to choose the web page language by themselves. Additionally, we find that the Extension Mobility phone service is all fashioned in english although some users have previously configured the phone user locale in spanish. Can you help me with the procedure to change those languages for each user by the ccmadmin console and how users can choose this options by their own ccmuser web console?
If you need more information just ask me. Thanks in advance.
Solved! Go to Solution.
05-05-2010 10:08 PM
Well, the only way I can check this is by loading the spanish locale on my lab system. No time to do that presently. I believe 5.1.3 had a drop downlist to select the language (as did earlier versions). 7.x doesn't and from what I can gather if you modify your browser's language (via Tools menu on your browser not through CCMUser web page) then it should work.
Also, when you load a locale you must restart the cluster before the locale is initialized and available. After you installed the locale did you reboot the servers in your cluster?
Outside of those two things I have no other suggestions at this time.
Regards,
Bill
Please remember to rate helpful responses and identify
05-06-2010 11:11 AM
Hey, now that's some progress. When you load a locale you need to load it on all servers in the cluster and you need to reboot the servers after you load the locale. So, it is possible that you need to restart the publisher. Before doing that I would restart the tomcat service on the pub:
admin: utils service restart Cisco Tomcat
To see if that fixes the issue. Then I would try to restart the publisher. If that doesn't work, then I would reinstall the locale(s) on the pub.
HTH.
Regards,
Bill
Please remember to rate helpful posts.
Please remember to rate helpful responses and identify
05-03-2010 07:39 AM
Hi there,
You should be able to open this up for your users via;
Change the enterprise parameters for show locales (web/phone) in CCMUser to = True
Cheers!
Rob
05-03-2010 08:05 AM
I was a little slow on this one! Rob's typing skills are bleeding over. +5 to Rob! To add some additional info:
Users can specify the language displayed in the CCMuser pages as long as you have the "Show Locale for Web page Settings" set to true (which is the default). These settings are programmable from the CCMAdmin web page: System>Enterprise Parameters. Note, setting the above will allow users to change it. It will not change it for them. They can change the language settings once they logon.
You can also bulk change the locale settings for end user accounts using the Bulk Administration Tool.
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
05-03-2010 09:38 AM
Those parameters are enable by default at the ccmadmin web page:
True |
True |
However, the page language cannot be changed.
05-03-2010 10:11 AM
Hmmm. I see what you mean. A change in the interface that I overlooked. My apologies. It used to be you could change the language displayed in the CCMUser pages at will. Without installing a locale. It looks like you need to have the Spanish Locale installed on your CUCM cluster. Have you done this? If so, test the following:
1. Modify your browser (IE, firefox, etc.) to prefer the appropriate Spanish locale. You will need to restart your browser
2. Then connect to the ccmuser pages to see if the appropriate language is displayed
If you do not have the appropriate locale installed on the CUCM cluster, then you will need to install it.
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
05-03-2010 05:18 PM
Thanks for your time to check my problem.
When I install this CUCM version I install the next locales:
Option Name | Status |
---|---|
cm-locale-es_CO-7.1.3.2000-1.cop | Active |
localeinstaller | Active |
This let me configure the user or network locales in:
English, United States
Español, Reino de España
Español, República de Colombia
My users can change by themselves the phone language without a problem. The problem is when they want to use the CM user web console and the Extension Mobility service. Those ones are made in english.
I check with a Win XP OS laptop configured locally in spanish and my browsers are configured in spanish also but the CM user page can't be changed to english.
05-03-2010 06:33 PM
OK. So your end users can't change the CM user page to display Spanish and you can't change your CM user page to display English? Or is there a typo in the last post?
Were you able to try and modify your web browser (IE or Firefox) to use a different language? You have to make this modification in the browser itself. Unfortunately, I can't test this at the present moment to see if there are any twists. Sorry if I am asking questions on things you have already checked.
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
05-04-2010 01:37 PM
Sorry Bill,
I meant that neither my users can surf this site in spanish nor me. Additionally I can't change the page language to spanish, they either.
I had installed the CUCM version 5.1(3e) a month ago in my cluster but we bought the licences to install the 7.1(3b) and finally we upgraded to 7.1(3b)SU2. Before the new installation the page language can be changed by each user, but now we can't do that. Me and my users could open this page in spanish before the upgrade but I don't know why we can't do it again.
Best regards,
05-05-2010 10:08 PM
Well, the only way I can check this is by loading the spanish locale on my lab system. No time to do that presently. I believe 5.1.3 had a drop downlist to select the language (as did earlier versions). 7.x doesn't and from what I can gather if you modify your browser's language (via Tools menu on your browser not through CCMUser web page) then it should work.
Also, when you load a locale you must restart the cluster before the locale is initialized and available. After you installed the locale did you reboot the servers in your cluster?
Outside of those two things I have no other suggestions at this time.
Regards,
Bill
Please remember to rate helpful responses and identify
05-06-2010 10:16 AM
Hi Bill,
test opening the ccmuser page from the subscriber:
http://
And this page is already showed in spanish:
Opciones de usuario de Cisco Unified CM |
| ||||||
Copyright © 1999 - 2008 Cisco Systems, Inc. All rights reserved. This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. |
But the publisher one isn't. How do you think I can fix this problem with the publisher page? Should I restart the cluster like you mentioned before?
Thanks,
Oscar
05-06-2010 11:11 AM
Hey, now that's some progress. When you load a locale you need to load it on all servers in the cluster and you need to reboot the servers after you load the locale. So, it is possible that you need to restart the publisher. Before doing that I would restart the tomcat service on the pub:
admin: utils service restart Cisco Tomcat
To see if that fixes the issue. Then I would try to restart the publisher. If that doesn't work, then I would reinstall the locale(s) on the pub.
HTH.
Regards,
Bill
Please remember to rate helpful posts.
Please remember to rate helpful responses and identify
05-12-2010 04:53 AM
Oscar,
Were you able to resolve this issue? Could you post the resolution?
Regards,
Bill
Please remember to rate helpful responses and identify
05-12-2010 02:05 PM
Yes, I was able to solve the problem restarting the Cisco Tomcat Service. I appreciate your time and expertise devoted to solve my problem.
Regards,
Oscar
05-12-2010 02:19 PM
Excellent news! Thanks for letting us know and for taking the time to rate the posts/flag the answer.
Regards,
Bill
Please remember to rate helpful responses and identify
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide