03-24-2008 07:45 AM - edited 03-18-2019 08:39 PM
Does anyone use the Cisco CME, if so what type of ACD reporting product do you use? Is there an ouside vendor product that you can recommend?
03-24-2008 08:30 AM
Hi Rudy,
Here is one highly recommended 3rd party product;
Cisco CallManager Express B-ACD Basic Reports
http://www.sentinel.com/pdf/cme_readme.pdf
Sentinal product library;
http://www.sentinel.com/prodlibrary.asp?subnav=utilities
Hope this helps!
Rob
03-24-2008 11:52 AM
Hi Rob, I've actually looked at the reports generated fromthis product, but the Call Center Admin didn't think that the data was helpful with their reporting responsibilities..?? I've had products by a vendor StoneVoice and now I have another Cisci recommended product...ISI..?? Thanks for the inforamtion, but I need to keep looking.
THanks again,
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