CME UC520 licensing issue

[redrobish]

Hi experts,

We just bought a 48U upgrade since all our 32 ephones are fully used up. When we apply the license, the 32 max-phone don't adjust to 48 so we cannot use the addiotional phone we wanted.

Also we cannot verify how many licenses we have already after applying it.

here's what we have;

CiscoUC500#sho platform software license
Licensing is not applicable for this platform

and from CNA, we cannot see the license details...it says that the 24U is not compatible here ro something...

here's the output; i not sure why we have an evalution upgrade here...

CiscoUC500#sho license
Index 1 Feature: uc500-16u-upgrade
        Period left: 8  weeks 4  days
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
        License Priority: None

Index 2 Feature: uc500-48u-upgrade
        Period left: Life time
        License Type: Permanent
        License State: Active, Not in Use
        License Priority: Medium

CiscoUC500# sho ver
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(11)XW

Cisco UC520-24U-8FXO-K9 (MPC8358) processor (revision 0x202) with 249856K/12288K bytes of memory.

32 User Licenses
10 FastEthernet interfaces
31 Serial interfaces
2 terminal lines
1 Channelized E1/PRI port
8 Voice FXO interfaces
4 Voice FXS interfaces
1 Voice MoH interface
1 cisco service engine(s)
128K bytes of non-volatile configuration memory.
125440K bytes of ATA CompactFlash (Read/Write)

Hope someone can help us on this as we need it urgently!

thanks

[redrobish]

Anyone pls?

Don't know why we cannot see the new license applied...

thanks

[haithamnet]

I have the same problem, anyone can help please ?

Thanks.

[paolo bevilacqua]

Try contacting licensing@cisco.com

[haithamnet]

Thanks for your response Paolo,

the licensing@cisco.com doesn't help me. I noticed that the command "license feature

uc500-24u-to-48u-upgrade" isn't recognized as a valid command so I thinked that the problem was in the IOS. I updated the IOS from version 12.4(11)XW7 (uc500-advipservicesk9-mz.124-11.XW7) to version 15.0(1)XA2 (uc500-advipservicesk9-mz.150-1.XA2) and the problem is resolved. So I activated the upgrade and now in the sh version command I obtain this :

56 User Licenses

10 FastEthernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

8 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 cisco service engine(s)

and I have max-ephone 72 :

UC520(config-telephony)#max-ephones ?

  <1-72>  Maximum phones to support

I didn't understant that but I will look for this later. The important thing now is that I resolved my problem and all my 48 phones are woking fine.

I hope this will help you.

Thank you

[paolo bevilacqua]

You can configure 72 ephones but only register 56 simultaneously. The extra 8 from 48 are an allowance from Cisco.