Configure the priority feature for calls on a busy line

[Amek]

Hello dear all
My concern is the following: I want to configure the functionality to break into an ongoing communication by emergency. I describe a small scenario:
-I have three Cisco IP Phones A, B and C
-A and B are in communication
-I would like to give priority to C to enter their communication for an emergency.
I have a full Cisco phone system with a CUCM 12.5 server
Thank you for helping me.

[Andrea Lippa]

Hi Amek,

You can configure  the barge feature

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/featureConfig/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115_chapter_0100101.html

Bye,

AL

[Amek]

 Hi Andrea Lippa thanks for your answer,
But unfortunately I have already configured the Barge but it didn't solve my problem.

[Jaime Valencia]

Review the MLPP feature and see if that is what you're looking for.

[Amek]

Hi Jaime

I proceeded to set up the MLPP protocol and during the configuration I checked the box Make this the Default Resource Priority Namespace Network Domain .

This prevents outgoing calls through the mobile gateway (GSM) as you can see in the screenshots

Unfortunately, I can't uncheck the box to cancel the configuration.

Thanks for your help

[Amek]

Thank you Jaime Valencia for your response,
I will configure and test the MLPP to see if it solves my problem and get back to you. Thanks

[Amek]

Hi Andrea Lippa thanks for your answer,
But unfortunately I have already configured the Barge but it didn't solve my problem.

[PTS]

Hi Amek,

If you are open to Cisco 3rd party solutions then the above required can be fulfilled via a custom solution for CUCM.

For more details you can write to info@parsec-tech.com

www.parsec-tech.com