Cross-Server Logon and default Opening Greeting

[fn3247]

Question about cross-server logon, if a customer has changed their routing rules so that the default "Opening Greeting" is no longer used and a different call handler is used instead, will this break cross-server logon? Seems like Cross-Server logon employs backdoor functionality (# and some digits) that only works with the system "Opening Greeting", do I understand this right?

[lindborg · Accepted solution]

No, it's not hard coded to the opening greeting call handler, but it does need to end up at a greeting (either for a call handler or subscriber) - the logic is handled in the PHGreeting conversation (the guy that is used for call handler/subscriber greeting processing) - so if you have a routing rule that, say, loads the subscriber sign in conversation, then you'll break it.

But so long as the call is being handled by _some_ greeting, the hand off logic should work since the PHGreeting conversation is looking for a specific series of TTS to indicate it's a hand off call.