CUACS - Label Parked Calls

[mikecracco]

We recently started using Cisco Unified Attendant Console Standard and it is working pretty well. One issue though:

If you have several parked calls it is easy to forget why they were parked. Usually they are parked waiting for someone to become available but if 4 calls are parked how does one know who they are waiting for. Same thinking if calls are on hold.

Is there a way to flag a parked or on hold call as 'waiting for Bill' ?

Thanks.

[keglass · Accepted solution]

Michael,

There is a Parked Calls Pane that shows information about the call including from, for whom, routing and parked by.

See here for more information (under Parked Calls Pane):

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/user_guide/eng/CUACA1051CUG_eng.pdf