CUC 10.5 Locale install failure

[pavelekshin]

Hello! 

I tried to install Locale update to my CUC 10.5.1.11900-13, but field with error.

Before that i tried to STOP Connection Mixer and Connection Conversation Manager Services, but all the same. 

I tried to Install:

uc-locale-ru_RU-10.5.0.1-1.cop.sgn
uc-locale-ru_RU-10.5.2.1-1.cop.sgn

For the uc-locale-ru_RU-10.5.0.1-1.cop.sgn i get:

Error:

01/29/2015
13:04:15 sd_cancelInstall.sh|Pre-upgrade cancel/clean-up initiated
01/29/2015 13:04:15 sd_cancelInstall.sh|Canceling active side processes
01/29/2015 13:04:15 sd_cancelInstall.sh|Canceling active side processes done
01/29/2015 13:04:15 sd_cancelInstall.sh|Canceling inactive side processes
01/29/2015 13:04:15 sd_cancelInstall.sh|Skipping IDS shared memory clean up since this is a COP
01/29/2015 13:04:16 sd_cancelInstall.sh|Canceling inactive side processes done

[15/01/29_13:05:18] locale_install.sh: Successful untarring of /common/download//uc-locale-ru_RU-10.5.0.1-1.cop

[15/01/29_13:05:20] locale_install.sh: ERROR: Copstart script of /common/download//uc-locale-ru_RU-10.5.0.1-1.cop failed
null

For the uc-locale-ru_RU-10.5.2.1-1.cop.sgn :

[15/01/30_16:48:00] locale_install.sh: Successful untarring of /common/download//uc-locale-ru_RU-10.5.2.1-1.cop 
Error: This package is already installed on this system. 
[15/01/30_16:48:01] locale_install.sh: ERROR: Copstart script of /common/download//uc-locale-ru_RU-10.5.2.1-1.cop failed 

It's looks wierd, bcz in show version active/inactive clear!

Below i attached install log for both locale.. and some show command from cli.

Thanks! 

&

Regards!

[pavelekshin]

I solved my problem by rebuild server.

No idea to repair it without rebuild.

[j.debruin]

Hi,

I had the same issue and I solved this by stopping the 2 services:

- Connection Conversation Manager

- Connection Mixer

From the Top Right drop-down choose;

Cisco Unity Connection Servicability instead of Cisco Unified Servicability

Then you can choose "Tools - Service management"

Kind regards,

Jos de Bruin

[pavelekshin]

Hi!

Sure I did it, this is reglament for update.

In my situation something going wrong, and i could't update/delete locale.

Thanks for share.

Regards!

[Sanjay.kaul1]

I love you man!

I was so sure that I had stopped the service....I was even making fun of this post, when I realized that the service started up again! When the servers failed over. I stopped the service and Boom there it was!

[waiwai]

You have to go to Cluster Management to convert the primary service before you need to install any locale for CUC (For CUC which is having cluster mode)

Then only able stopping these 2 services:

- Connection Conversation Manager

- Connection Mixer

[elvismarques20@hotmail.com]

Thanks so much for your help Jos,

For me also solved doing like that!!!

Thanks a lot!!!