09-13-2011 11:20 AM - edited 03-19-2019 03:36 AM
I have Unity Connection 8.5.1. It is setup for LDAP Sync. It's set to use LDAP Authentication for users. The passwords and search bases are correct becasue I can authenticate for inbox/PCA and admin. It's using SSL and I have changed the Server information to the host name to match the certificate installed. There are no custom filters.
I am trying to get CUPC Voicemail configured and it keeps telling me credentials are rejected.
I connect to IMAP using telnet <server ip> 143
attempting to login using 02 login username password
it returns 02 NO Logon Failure: unknown user or incorrect password.
If I create a user not linked to ldap I can login with username and web password.
I have even restarted the servers after changing ldap server to hostname.
The LDAP user has the same COS that is assigned to non-ldap user that I am able to log in with.
Any other suggestions?
Solved! Go to Solution.
09-13-2011 11:40 AM
Hi,
Sounds like you're hitting
Brad
09-13-2011 11:40 AM
Hi,
Sounds like you're hitting
Brad
09-13-2011 11:47 AM
Thank you. I will bring this to the TAC engineer I'm working with. It lacks enough information to try to confirm or any workarounds. We'll see what he says.
09-15-2011 01:29 PM
Sounds good.
09-15-2011 01:42 PM
It appears that resolution is upgrade to 8.6. If IMAP still isn't working at least than I can use the workaround instructions.
09-20-2011 08:24 PM
Upgraded to 8.6.2. Performed the workaround steps. Authentication still failing. Looking for some more answers. Currently I am trying to obtain the ldap logs to see if Unity Connection tried to perform the ldap authentication and what the results were.
09-21-2011 10:15 AM
Are you licensed for IMAP?
09-21-2011 10:59 AM
Yes.
License Count Licensed Seats For Feature Name Value Used Unused Cluster Limit
Users with voice mailboxes LicSubscribersMax 2374 11 2373 2384
Users with IMAP or Single Inbox access to voice messages LicIMAPSubscribersMax 20000 2 20008 20010
07-10-2012 03:20 PM
Were you able to get resolution on this?
My Sysadmins decided to change the LDAP account password and since then I am having the same problem.
Shouldnt be the bug listed above as I am on 7.1.5 for CUCM/CUC (8.5.4 for CUPS).
09-06-2012 11:19 AM
Anyone fix this? Running CUC 8.6. The usual "utils os secure permissive" does not fix it on LDAP users.
09-06-2012 12:03 PM
Nevermind, something was different about my test users. Other users worked fine.
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