So short story, CUIC ver 10.5. Someone previously created a custom report based off Agent Skill Weekly Historical. They made some minor tweaks to the report definition. The report works with any dates were the week includes only 2019 or 2020 data. If...

We had an analyst change the name of a CSQ. Now on the CSQ Activity Report it's showing the data for the previous name and the new name. Is there a way to combine the data. Tallying the amount of calls is easy but combining the avaerage time to aband...

The call managers which were setup before I started seem to have far too many certificates. I can't imagine they are all being used. I would think we would have 3 for web and 1 or 2 for ldap. I'm still green in the cert space. Can anyone help direct ...