cuc administration wont open even though correct

[baselzind]

a customer cuc "9.1.1.20000-5" user/pass wont open administration page  even though it works on ssh putty and DRS page , im not sure what is wrong , is it a account lock? it says "log in failed , invalid username or password" . i even decrypted the platformconfig.xml and it showed the same credentials? what can i do?

[Jitender Bhandari]

Hi

Can you paste

run sql select name, isstandard from applicationuser

JB

[Jaime Valencia]

Because CUC admin/reporting/serviceability use credentials that are in the CUC DB, and CLI/platform/DRS use credentials that are in the platform (Linux)

Are you sure you're actually using the right credentials????

Have you tried resetting the CUC admin credentials?