Unified Communications Infrastructure

We are wanting to take our 1800 number and have a list of area code/prefix for incoming calls to detect and route to a local office. We have 7 different offices.  If someone calls from XXXXXXXXXX want to route to this hunt group, if comes from YYYYY...

Hello, I currently have access to our entire Cisco VoIP phone system as it was purchased through our company.  Recently we were acquired by another company who is going to bring our current VoIP system into theirs. When I asked about still having adm...

Hi Guys, I want to make a system call handler cycle when a incoming call no answered, and then the caller who can press a key to back to the queue(or keep waiting) for waiting the someone to pick up the call, is possible make this on Cisco Unity Con...

Hello All,CallManager: v10.5.2.13900-12I just created 2 new IP Phone Services in CUCM for an Agent's CallCenter Login. I then went back into the list of all IP Phone Services and the Service is there, so it was created/saved correctly...Then, I went ...

Good Day! I encounter problem LOGIN in CUCM 10.5 every time I login in the morning start of work "ACCOUNT HAS BEEN LOCKED" display the error message. But after around 15-20 minutes I can LOGIN with any message. Thank you very much. ORLI COLARINA

Hi, How can I confirm which is the latest, stable and production worthy Collaboration platform versions to install and upgrade in our environment for the below products. I know we are on 11.5 version of most of the products mentioned below  but 11.5...

Hello, I have a customer who I am moving to CUCM 11.5. They currently have a mix of 6941 and 7941 phones and are replacing the 7941 phones with 7841 models as part of the upgrade. The customer currently does not really use the programmable buttons on...

can't view inventory information at analysis manager of RTMT.I try to add a node but it didn;t work. and i didn't know how to create a inventory file with .csv format.

Hi All, When I try to remove the LDAP Authentication, or change the item on the LDAP Authentication, after clieck "Save", I get the error message and cannot do it. (Pls find the attachment). Can anyone help me? Thanks all

Hello community I've a CUCM 11.5 installation and I've setup the feature Conference Now. It was easy to configure and it works fine. In my environment the announcements are in German. At the beginning it was okay cause we are located in a German spea...

Hi Everyone, Does anyone have a list of the actual process names that are running on CUC 10.x? Thanks, Tom

Is there a way to configure multiple service areas and user role assignment in PCP? Can the ChangeServiceTemplate batch file be used to change this information only? The format from this template is "ServiceArea1:UserRole1:Yes;ServiceArea2:UserRole2:...

Hello, We're using PCP and CUC 11.5  We have a voicemail template with Message actions 'accept and relay' and I entered the SMTP smart host (is this correct?) In Unity connections SMTP host has been configured as the same.  I want to understand why ...

I am looking to deploy a simple software based IP phone on Windows for basic phone testing in a pre-deployment (PT, CSS, Xlates, Dial-Plan, etc).  Jabber seems to be a very intense setup and phone support on Android limited.  I want to get IP Communi...

Hi all, One simple question. Is spark able to do the following task? When the message is sent to a room I want spark to start a voice call to all the members of the room and read the message for them. Is that possible? Thank you