CUC OS password working on ESXI console but not on CLI or GUI

[DavidImmanuelSamDaniel8838]

Hello, I've recently installed CUC version 15SU2 with HA. The OS password worked last week on CLI through Putty. But it's not working anymore from CLI or GUI. However, it works from the ESXI console. From the ESXI console, I changed the OS password. The new password works through the ESXI console, but it's not working from CLI or web GUI again. Has anyone faced this issue before? 

[Roger Kallberg]

Not a direct answer to your question, but the user account used for the WebUI and CLI is not the same. They are often thought to be because they are created with the same user name and password, but they are two independent account entities. As you have access to the console via ESXi you can alter the webUI account credentials with these commands.

utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password
utils restore_application_ui_administrator_account

[Brad Magnani]

Like Roger mentioned, you'll need to be more specific about which "Web GUI" login component you're referring to.  As far as the GUI, the "Cisco Unified OS Administration" credentials are the same as the credentials you'd use for the CLI.  The other options like "Connection Administration" or "Connection Serviceability" will use the application administrator credentials.  These are often different from the OS administration credentials.

Brad

[DavidImmanuelSamDaniel8838]

Sorry, I think I didn't explain correctly. Web GUI of Cisco Unified OS Administration and OS Administration of CLI both are not working. However, the same password works for OS Administration CLI when I use ESXI console. This is strange I have never faced this issue before and logically it doesn't make any sense. 

[Brad Magnani]

You're 100% positive you're connecting to the same VM via console that you are when going to the GUI/SSH?  Just double check the IP/FQDN from "show network eth0 detail" on your console session matches the same IP/FQDN you're connecting to in the browser/SSH.  I've seen many times the innocent mistake where credentials were changed on the wrong server

If that's not the issue, are you manually typing the username and password in the browser and SSH sessions?  Or are you copying and pasting?  If copying/pasting, I would suggest manually typing instead to be sure. 

If that isn't the issue either, I suggest opening a TAC case.  

Brad
 

[jari.suosilta · Accepted solution]

Keyboard mappings might be issue, especially if non-US keyboard in use.
We learned to limit special characters , the only true safe ones on my experience are ! #
We try avoid right side keys example  ] { _ ~^ as they do not map on national keyboard onto same keys/require  altGr etc..
I IF possible create like basic linux/win VM and compare keys both ssh/xVM console if there is difference.
Or do try install cucm and test password characters first on loginname field.
On my experiense some keys mapped to next key on our national keyboard map.

[DavidImmanuelSamDaniel8838 · Accepted solution]

Hi @jari.suosilta , you are correct. ESXI console uses US keyboard. SSH CLI and Web GUI of Cisco Unified OS Administration uses UK keyboard. In my case swapping " and @ is the issue. Many thanks for your help. It's working now. 

[jari.suosilta]

Great, i recommend "keep it simple" As also learned that automatic access system which logs us in doesn't like some other characters.After cucm rls 11.5 SU3 you are no longer limited to 16 characters in passwords, but 16 is nice for minimum lenght.
ESXi has also different keyboards available, US UK but only via console to esxi,so One needs server  iLo/CIMC access for that.
But i am not if it affects GUI /ESXi console.
ESXi GUI only one english to choose from (lot less keyboard in GUI that esxi installation console) .
And not all have access to vmware platform.

[DavidImmanuelSamDaniel8838]

Thanks @jari.suosilta