05-04-2015 04:25 AM - edited 03-19-2019 09:32 AM
I'm experiencing a strange issue that I can find anything on-line about. We have two CUC 8.6(1) servers.
The Publisher CUC server stopped working. From the Cluster Management page, the Server Status reflects "Secondary" for both servers. Under Port Manager the Publisher shows "Conversation Manager Not Running"
Furthermore, when I go to the Service Management page, all of the critical services are deactivated and stopped. And there are no options for me to Activate them manually.
From the Secondary/Subscriber CUC server, that is working. From the Cluster Management page it is "Primary" and taking calls. However, the Publisher server status reflects "Not functioning".
The voice ports on CUCM are registered to this Secondary/Subscriber CUC server.
What do I need to do to get the Publisher CUC working again?
I will include some screenshots for reference.
Thanks in advanced!
-rya
BTW - I did reboot the Publisher first then the Subscriber, but the results were the same.
05-04-2015 05:08 AM
Hi Rya,
You can check the following link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx/8xcuctsg080.pdf
HTH
Manish
05-04-2015 02:29 PM
Hi
I did see this document on-line, but my symptom is that one of the servers show that "Both Servers Have Secondary Server Status" in Cisco Unity Connection 8.x. There is no article within this document nor troubleshooting steps which covers that.
Just trying to understand what needs to be done based on the problems we are seeing.
Thank you!
-rya
05-05-2015 01:10 AM
Hi Rya,
The following output could have helped when the issue was occurring
"show cuc cluster status"
"utils diagnose test"
I came across a TAC case where both servers were showing as secondary even after verifying network connectivity, restarting Conversation manager and mixer service and also running the dbreplication repair commands. The "show cuc cluster status" was showing as Split brain resolution. The issue was finally fixed after rebooting the cluster.
If you are interested in RCA you may open a TAC case but the required logs might have already been lost and i think this issue would not be reproducible on demand.
HTH
Manish
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide