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CUCM 12.5.1 - CPU Utilization

Quintin.Mayo
Explorer
Explorer

Hi,

We're noticing high CPU usage on one of our location CUCM publisher.  What I'm finding is the CPU load is caused by Java ( stvcvad+) user. I did a search for any bugs but didn't find any, can anyone inform why this is happening and how to resolve the issue?  Details of my finding are below for review.  Any assistance would be greatly appreciated.

- Checked process load, stvcvad user has 72.2% of the cpu via Java at this time 

* admin:show process load

top - 11:34:55 up 59 days, 14:18, 1 user, load average: 1.97, 2.58, 2.68
Tasks: 253 total, 1 running, 252 sleeping, 0 stopped, 0 zombie
%Cpu(s): 5.0 us, 20.0 sy, 75.0 ni, 0.0 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
KiB Mem : 5945036 total, 197708 free, 5061016 used, 686312 buff/cache
KiB Swap: 4095996 total, 1715684 free, 2380312 used. 357284 avail Mem

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1848 stvcvad+ 30 10 1430820 1.0g 5296 S 72.2 18.2 1368:41 java
674 root 20 0 466316 1496 840 S 5.6 0.0 27:30.31 NetworkMana+
16958 stvcvad+ 30 10 160044 2500 1760 R 5.6 0.0 0:00.04 top
17678 ccmserv+ 20 0 428524 47084 13816 S 5.6 0.8 1889:11 RisDC
19271 ccmserv+ 20 0 855764 45524 2412 S 5.6 0.8 82:23.07 BPS
1 root 20 0 202888 4828 2568 S 0.0 0.1 123:45.53 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:03.16 kthreadd
4 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kworker/0:0H
6 root 20 0 0 0 0 S 0.0 0.0 35:39.54 ksoftirqd/0
7 root rt 0 0 0 0 S 0.0 0.0 0:00.00 migration/0


- Checked processes using the most cpu resources, Java using the most resources 64.1%

* admin:show process using-most cpu

PCPU PID CPU NICE STATE CPUTIME ARGS

%CPU PID CPU NI S TIME COMMAND
64.1 1848 - 10 S 22:53:10 java -DConsoleRows=24 -DConsoleColumns=80 -DCommonFileSystem="disk_full=false,inode_full=false,no_write=false,internal_error=false" -DJvmStartTime=1670216507 -noverify sdMain name=stvcvadmin priv=4 master

7.5 25764 - 0 S 00:05:56 /home/tomcat/tomcat -user tomcat -home /usr/local/thirdparty/java/j2sdk -pidfile /usr/local/thirdparty/jakarta-tomcat/conf/tomcat.pid -procname /home/tomcat/tomcat -outfile /usr/local/thirdparty/jakarta-tomcat/logs/catalina.out -errfile &1 -Djava.library.path=/usr/local/cm/lib:/usr/local/lib:/usr/local/thirdparty/java/j2sdk/jre/lib/i386:/usr/local/thirdparty/java/j2sdk/jre/lib/i386/server:/usr/lib/pgsql:/usr/lib:/usr/local/cm/lib::/usr/local/platform/lib -Djavax.net.ssl.sessionCacheSize=10000 -Djavax.net.ssl.trustStore=/usr/local/platform/.security/tomcat/trust-certs/tomcat-trust.keystore -Djavax.net.ssl.trustStorePassword=xxxx -XX:ErrorFile=/usr/local/thirdparty/jakarta-tomcat/logs/diagnostic-info.jvm-crash.%p.tomcat.txt -Dsun.zip.disableMemoryMapping=true -XX:OnOutOfMemoryError=/home/tomcat/tomcat_diagnostics.sh -XX:OnError=/home/tomcat/tomcat_diagnostics.sh -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0022 -Djava.util.logging.config.file=/usr/local/thirdparty/jakarta-tomcat/conf/logging.properties -Xmx1824m -Xms256m -XX:MaxMetaspaceSize=448m -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -cp /usr/local/thirdparty/jakarta-tomcat/bin/bootstrap.jar:/common/download:/usr/local/platform/application_locale/platform-api:/usr/local/platform/application_locale/cmplatform:/usr/local/platform/application_locale:/usr/local/cm/application_locale/cmservices:/usr/local/cm/application_locale/car:/usr/local/cm/application_locale/ccmadmin:/usr/local/cm/application_locale/ucmuser:/usr/local/cm/application_locale:/etc/opt/cisco/elm/server/resource:/usr/local/thirdparty/jakarta-tomcat/endorsed/xercesImpl.jar:/usr/local/thirdparty/jakarta-tomcat/endorsed/xml-apis.jar:/usr/local/thirdparty/jakarta-tomcat/bin/tomcat-juli.jar -Djava.security.policy==/usr/local/thirdparty/jakarta-tomcat/conf/catalina.policy -Dcatalina.base=/usr/local/thirdparty/jakarta-tomcat -Dcatalina.home=/usr/local/thirdparty/jakarta-tomcat -Djava.io.tmpdir=/usr/local/thirdparty/jakarta-tomcat/temp org.apache.catalina.startup.Bootstrap start
3.0 2329 - -10 S 1-18:59:12 /usr/local/cm/bin/cmoninit -w
2.2 17678 - 0 S 1-07:29:32 /usr/local/cm/bin/RisDC
1.0 17852 - 0 S 15:01:56 /usr/local/cm/bin/ccm


- Checked memory load, Stvcvad+ user consuming 76.5 of the CPU via Java

* admin:show process load memory sorted
top - 11:56:04 up 59 days, 14:39, 1 user, load average: 2.33, 2.49, 2.47
Tasks: 261 total, 1 running, 260 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.0 us, 21.1 sy, 78.9 ni, 0.0 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
KiB Mem : 5945036 total, 124180 free, 5089980 used, 730876 buff/cache
KiB Swap: 4095996 total, 1706352 free, 2389644 used. 331280 avail Mem

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1848 stvcvad+ 30 10 1430820 1.0g 5296 S 76.5 18.2 1382:40 java
17678 ccmserv+ 20 0 428524 47044 13844 S 11.8 0.8 1890:19 RisDC
1394 stvcvad+ 30 10 160044 2508 1760 R 5.9 0.0 0:00.03 top
17852 ccmbase 20 0 463148 95264 6408 S 5.9 1.6 902:06.48 ccm
19341 root 20 0 255896 17332 3220 S 5.9 0.3 786:25.17 ilsd
1 root 20 0 202888 4828 2568 S 0.0 0.1 123:47.43 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:03.16 kthreadd
4 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kworker/0:0H
6 root 20 0 0 0 0 S 0.0 0.0 35:40.13 ksoftirqd/0
7 root rt 0 0 0 0 S 0.0 0.0 0:00.00 migration/0

 

 

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