CUCM 6.1.4. End User Permissions Needed to Reset Passwords/PINS

[agruszcynski]

I am running CUCM 6.1.4, and I want to enable the Helpdesk to be able to reset passwords and PINs for Call Manager users.  They currently do not have this function, so I want to create a permissions group with the correct roles.  What resources are required for the role I want to create that would allow a Helpdesk Tech the ability to reset passwords and PINs for other employees.  I do not want them to have any other abilities than to do those 2 functions.

[Craig Cooper · Accepted solution]

1. Create a user group

2. Assign the roles 'Standard CCM User Management' and 'Standard CCM Admin Users' to the user group

3. Add users to user group.

Kind regards,

Craig