CUCM 7.1(3) sip trunk to CME router with CUE 8.5.1 no voicemail

[wilsonbolanos]

I can get voicemails if phones calling within CME call each other and leave messages.  If I call from Call Manager to CME, after the 4th ring I hear nothing instead of the voicemail option.  Calls between Callmanager and CME work fine, its only when I let them roll to email is where the problem begins.

BR2-ROUTER#deb ccsip messa
SIP Call messages tracing is enabled
BR2-ROUTER#
Apr 15 23:40:46.571: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:3008@172.21.0.1:5060 SIP/2.0
Date: Fri, 15 Apr 2011 23:40:46 GMT
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: presence
P-Asserted-Identity: "Wilson Bolanos" <sip:2284@192.168.1.231>
Supported: timer,resource-priority,replaces
Supported: Geolocation
Min-SE:  1800
Remote-Party-ID: "Wilson Bolanos" <sip:2284@192.168.1.231>;party=calling;screen=yes;privacy=off
Content-Length: 0
User-Agent: Cisco-CUCM7.1
To: <sip:3008@172.21.0.1>
Contact: <sip:2284@192.168.1.231:5060;transport=tcp>
Expires: 180
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2ac1a9f4fe3
CSeq: 101 INVITE
Session-Expires:  1800
Max-Forwards: 70

Apr 15 23:40:46.587: //-1/xxxxxxxxxxx
BR2-ROUTER#x/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Date: Fri, 15 Apr 2011 23:40:46 GMT
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: telephone-event
Content-Length: 0
To: <sip:3008@172.21.0.1>
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2ac1a9f4fe3
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE

Apr 15 23:40:46.591: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Date: Fri, 15 Apr 2011 23:40:46 GMT
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: telephone-event
Remote-Party-ID: "Vatos locos2" <sip:3008@172.21.0.1>;party=called;screen=no;privacy=off
Content-Length: 0
To: <sip:3008@172.21.0.1>;tag=1846FB8-1CD6
Contact: <sip:3008@172.21.0.1:5060;transport=tcp>
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2ac1a9f4fe3
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE

BR2-ROUTER#
BR2-ROUTER#ringing    
Translating "ringing"

Translating "ringing"

Translating "ringing"

% Unknown command or computer name, or unable to find computer address
BR2-ROUTER#
Apr 15 23:41:04.599: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:3600@172.23.0.2:5060 SIP/2.0
Date: Fri, 15 Apr 2011 23:41:04 GMT
Call-Info: <sip:172.21.0.1:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
From: "Wilson Bolanos" <sip:2284@172.21.0.1>;tag=184B60C-AA5
Allow-Events: telephone-event
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Diversion: <sip:3008@172.21.0.1>;privacy=off;reason=no-answer;counter=1;screen=no
Remote-Party-ID: "Wilson Bolanos" <sip:2284@172.21.0.1>;party=calling;screen=yes;privacy=off
Cisco-Guid: 2846659177-1727009248-2158539074-1489326280
Timestamp: 1302910864
Content-Length: 0
User-Agent: Cisco-SIPGateway/IOS-12.x
To: <sip:3600@172.23.0.2>
Contact: <sip:2284@172.21.0.1:5060>
Expires: 180
Call-ID: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1
Via: SIP/2.0/UDP 172.21.
BR2-ROUTER#0.1:5060;branch=z9hG4bK5D1D1F
CSeq: 101 INVITE
Session-Expires:  1800
Max-Forwards: 69

Apr 15 23:41:04.603: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.21.0.1:5060;branch=z9hG4bK5D1D1F
To: <sip:3600@172.23.0.2>
From: "Wilson Bolanos" <sip:2284@172.21.0.1>;tag=184B60C-AA5
Call-ID: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1
CSeq: 101 INVITE
Content-Length: 0
Timestamp: 1302910864

Apr 15 23:41:04.619: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 172.21.0.1:5060;branch=z9hG4bK5D1D1F
To: <sip:3600@172.23.0.2>;tag=ds85d5699b
From: "Wilson Bolanos" <sip:2284@172.21.0.1>;tag=184B60C-AA5
Call-ID: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1
CSeq: 101 INVITE
Content-Length: 0
Contact: <sip:3600@172.23.0.2:5060;transport=udp>
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1

Apr 15 23:41:04.619: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Date: Fri, 15 Apr 2011 23:40:46 GMT
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: telephone-event
Remote-Party-ID: <sip:3600@172.21.0.1>;party=called;screen=no;privacy=off
Content-Length: 0
To: <sip:3008@172.21.0.1>;tag=1846FB8-1CD6
Contact: <sip:3600@172.21.0.1:5060;transport=tcp>
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2ac1a9f4fe3
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE

Apr 15 23:41:04.631: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 172.21.0.1:5060;branch=z9hG4bK5D1D1F
To: <sip:3600@172.23.0.2>;tag=ds85d5699b
From: "Wilson Bolanos" <sip:2284@172.21.0.1>;tag=184B60C-AA5
Call-ID: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1
CSeq: 101 INVITE
Content-Length: 127
Contact: <sip:3600@172.23.0.2:5060;transport=udp>
Content-Type: application/sdp
Call-Info: <sip:172.23.0.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Allow-Events: telephone-event
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1

v=0
o=CUE 9047253 2 IN IP4 172.23.0.2
s=SIP Call
c=IN IP4 172.23.0.2
t=0 0
m=audio 20848 RTP/AVP 0
a=rtpmap:0 PCMU/8000

Apr 15 23:41:04.643: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Date: Fri, 15 Apr 2011 23:40:46 GMT
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: telephone-event
Supported: replaces
Supported: sdp-anat
Remote-Party-ID: <sip:3600@172.21.0.1>;party=called;screen=no;privacy=off
Content-Length: 264
To: <sip:3008@172.21.0.1>;tag=1846FB8-1CD6
Contact: <sip:3600@172.21.0.1:5060;transport=tcp>
Content-Disposition: session;handling=required
Content-Type: application/sdp
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2ac1a9f4fe3
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE

v=0
o=CiscoSystemsSIP-GW-UserAgent 3376 9033 IN IP4 172.21.0.1
s=SIP Call
c=IN IP4 172.21.0.1
t=0 0
m=audio 17088 RTP/AVP 18 101
c=IN IP4 172.21.0.1
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

Apr 15 23:41:04.659: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:3600@172.21.0.1:5060;transport=tcp SIP/2.0
Date: Fri, 15 Apr 2011 23:40:46 GMT
From: "Wilson Bolanos" <sip:2284@192.168.1.231>;tag=027a3149-721b-464d-bfd9-9b728674d1ec-38212892
Allow-Events: presence
Content-Length: 237
To: <sip:3008@172.21.0.1>;tag=1846FB8-1CD6
Content-Type: application/sdp
Call-ID: c7c8d880-da81d77e-1e22e-e701a8c0@192.168.1.231
Via: SIP/2.0/TCP 192.168.1.231:5060;branch=z9hG4bK1e2b17a3e4b6f
CSeq: 101 ACK
Max-Forwards: 70

v=0
o=CiscoSystemsCCM-SIP 2000 1 IN IP4 192.168.1.231
s=SIP Call
c=IN IP4 192.168.22.11
t=0 0
m=audio 27496 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

Apr 15 23:41:04.667: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:3600@172.23.0.2:5060;transport=udp SIP/2.0
Date: Fri, 15 Apr 2011 23:41:04 GMT
From: "Wilson Bolanos" <sip:2284@172.21.0.1>;tag=184B60C-AA5
Allow-Events: telephone-event
Content-Length: 173
To: <sip:3600@172.23.0.2>;tag=ds85d5699b
Content-Disposition: session;handling=required
Content-Type: application/sdp
Call-ID: A9AC9269-66F011E0-80ACB142-58C550C8@172.21.0.1
Via: SIP/2.0/UDP 172.21.0.1:5060;branch=z9hG4bK5E4E2
CSeq: 101 ACK
Max-Forwards: 70

v=0
o=CiscoSystemsSIP-GW-UserAgent 5204 5436 IN IP4 172.21.0.1
s=SIP Call
c=IN IP4 172.21.0.1
t=0 0
m=audio 17700 RTP/AVP 0
c=IN IP4 172.21.0.1
a=rtpmap:0 PCMU/8000

BR2-ROUTER#

[Abu Hadee · Accepted solution]

The CUE is sending G711 Codec, but CME sending G729 to CUCM. do you have any transcoding configured on CME?

thanks

- abu

[wilsonbolanos]

Yes.

BR2-ROUTER#sh sccp
SCCP Admin State: UP
Gateway Local Interface: Loopback0
        IPv4 Address: 172.23.0.1
        Port Number: 2000
IP Precedence: 3
User Masked Codec list: None
Call Manager: 192.168.1.231, Port Number: 2000
                Priority: N/A, Version: 7.0, Identifier: 2
                Trustpoint: N/A
Call Manager: 172.23.0.1, Port Number: 2000
                Priority: N/A, Version: 7.0, Identifier: 1
                Trustpoint: N/A

Transcoding Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 172.23.0.1, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1
Reported Max Streams: 8, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: g729ar8, Maximum Packetization Period: 60
Supported Codec: g729abr8, Maximum Packetization Period: 60
Supported Codec: g729r8, Maximum Packetization Period: 60
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30

BR2-ROUTER#sh run
Building configuration...

Current configuration : 6944 bytes
!
! Last configuration change at 10:50:06 MDT Sun Apr 17 2011 by admin
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname BR2-ROUTER
!
boot-start-marker
boot-end-marker
!
card type t1 0 3
logging message-counter syslog
logging buffered 51200 warnings
!
no aaa new-model
clock timezone MST -7
clock summer-time MDT recurring
network-clock-participate wic 3
!        
dot11 syslog
ip source-route
!
!
ip cef
ip dhcp excluded-address 172.21.0.1 172.21.0.49
ip dhcp excluded-address 172.21.0.59 172.21.0.254
ip dhcp excluded-address 172.20.0.1 172.20.0.10
!
ip dhcp pool CME
   network 172.21.0.0 255.255.255.0
   option 150 ip 172.21.0.1
   default-router 172.21.0.1
!
ip dhcp pool LAPTOPS
   network 172.20.0.0 255.255.255.0
   default-router 172.20.0.2
   dns-server 10.10.10.1
!
!
no ip domain lookup
ip domain name wilson.com
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h225-notify cid-update
sip
  bind control source-interface GigabitEthernet0/0.20
  bind media source-interface GigabitEthernet0/0.20
  registrar server expires max 600 min 60
!
!
!
!        
!
!
!
!
!
!
!
!
!
!
!
voice register global
mode cme
source-address 172.21.0.1 port 5060
max-dn 4
max-pool 4
authenticate register
timezone 6
time-format 24
date-format YY-M-D
voicemail 3600
tftp-path flash:
create profile sync 0021447056000113
ntp-server 174.137.67.50 mode directedbroadcast
!
voice register dn  1
number 3006
call-forward b2bua busy 3600 
call-forward b2bua mailbox 3006 
call-forward b2bua noan 3600 timeout 12
name rp-sip-1-16
label SIP 511-5016
mwi
!
voice register pool  1
id mac FCFB.FBCA.30CE
type 7965
number 1 dn 1
dtmf-relay rtp-nte
username 3006 password cisco
description 687-3006
codec g711ulaw
!
!
!
voice-card 0
dsp services dspfarm
!
!
!
!
!
username admin privilege 15 secret 5 $1$..D.$orbTsqgPSvNkMpfjjkg5q.
archive
log config
  hidekeys
!
!
!
!
!
controller T1 0/3/0
cablelength long 0db
!
controller T1 0/3/1
cablelength long 0db
!
!
!        
!
!
interface Loopback0
ip address 172.23.0.1 255.255.255.252
h323-gateway voip bind srcaddr 172.23.0.1
!
interface GigabitEthernet0/0
description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10 native
ip address 172.20.0.2 255.255.255.0
!
interface GigabitEthernet0/0.20
encapsulation dot1Q 20
ip address 172.21.0.1 255.255.255.0
!
interface GigabitEthernet0/0.30
encapsulation dot1Q 30
ip address 172.22.0.1 255.255.255.0
!
interface GigabitEthernet0/1
ip address 192.168.1.138 255.255.252.0
duplex auto
speed auto
!
interface Integrated-Service-Engine1/0
ip unnumbered Loopback0
service-module ip address 172.23.0.2 255.255.255.252
service-module ip default-gateway 172.23.0.1
no keepalive
!
ip forward-protocol nd
ip route 172.23.0.2 255.255.255.255 Integrated-Service-Engine1/0
ip route 174.137.67.50 255.255.255.255 192.168.1.65
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:/gui
!
!
!        
access-list 23 permit 10.10.10.0 0.0.0.7
nls resp-timeout 1
cpd cr-id 1
!
!
!
!
!
!
!
control-plane
!
!
!
ccm-manager fax protocol cisco
!
mgcp fax t38 ecm
!
sccp local Loopback0
sccp ccm 192.168.1.231 identifier 2 version 7.0
sccp ccm 172.23.0.1 identifier 1 version 7.0
sccp ip precedence 3
sccp     
!
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 10 register BR2-RTRCFB
associate profile 1 register br2-xcoder
keepalive retries 5
switchover method immediate
switchback method immediate
switchback interval 15
!
dspfarm profile 1 transcode 
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
maximum sessions 4
associate application SCCP
!
dspfarm profile 10 conference 
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 1
associate application SCCP
!
!
dial-peer voice 3600 voip
destination-pattern 3...
session protocol sipv2
session target ipv4:172.23.0.2
incoming called-number 799[89]....
dtmf-relay sip-notify rtp-nte h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
!
dial-peer voice 99999999 voip
session protocol sipv2
session target ipv4:172.21.0.1
incoming called-number 3...$
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 2284 voip
destination-pattern 2...
session protocol sipv2
session target ipv4:192.168.1.231
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 2285 voip
preference 2
destination-pattern 2...
session protocol sipv2
session target ipv4:192.168.1.230
dtmf-relay rtp-nte
codec g711ulaw
no vad
!        
!
sip-ua
retry invite 3
timers trying 400
mwi-server ipv4:172.23.0.2 expires 600 port 5060 transport udp unsolicited
!
!
!
gatekeeper
shutdown
!
!
telephony-service
sdspfarm units 2
sdspfarm transcode sessions 4
no auto-reg-ephone
em logout 0:0 0:0 0:0
max-ephones 10
max-dn 10 no-reg both
ip source-address 172.23.0.1 port 2000
time-zone 6
time-format 24
date-format dd-mm-yy
voicemail 3600
max-conferences 8 gain -6
call-forward pattern .T
web admin system name admin password cisco
dn-webedit
transfer-system full-consult
transfer-pattern .T
create cnf-files version-stamp 7960 Apr 14 2011 17:41:33
!
!
ephone-dn  1
number 3007
description 687-9898-3007
name Vatos locos
call-forward busy 3600
call-forward noan 3600 timeout 8
mwi sip
!
!
ephone-dn  2
number 3008
description 687-9898-3008
name Vatos locos2
call-forward busy 3600
call-forward noan 3600 timeout 18
mwi sip
!
!
ephone-dn  3  octo-line
number 3009
huntstop channel 6
!
!
ephone-dn  4
number 7999....
mwi on
!
!
ephone-dn  5
number 7998....
mwi off
!
!
ephone  1
device-security-mode none
description TESTTTTT
mac-address FCFB.FBCA.3406
max-calls-per-button 5
busy-trigger-per-button 4
username "test" password test
type 7965
button  1:1 2:3
!
!
!
ephone  2
device-security-mode none
description TESTTTTT
mac-address FCFB.FBCA.3030
max-calls-per-button 4
busy-trigger-per-button 3
username "wilsonb" password 12345
type 7965
button  1:2 2:3

[wilsonbolanos]

FIXED.  turned out to be a routing issue.  the dead air was the main symptom.  From the router that has the transcoder installed, I was unable to ping the phone that I was calling from.  so I just added an ip route to that particular vlan on the router and I was able to leave a message on the CUE.