Unified Communications Infrastructure

We are using 3945 gateway with CVP comprehensive model.Issue: When the agents are on call with customer, the call is diconnecting in the middle of conversation.Analysis: We enabled debug isdn q931 traces in gateway. We were able to see call disconnec...

Hi all,My current scenario is like this:We have two CUCM servers(7.1) in reduandancy. One is publisher and other is subscriber. We have a gateway router 2921 with a single PRI card. We have 200 IP Phone users. Currently the problem is we have only 30...

The voice mail for one user always says...The mailbox is in use and the red light stays.Any ideas?

When configuring a new UCMBE-5K using UCL, can the Upgrade Promotion PNs (UPG-BE5K-BA2EN $3.00) be used to upgrade the 50 Basic user licenses included in the bundle to Enhanced users or do you need to use the Ala carte Upgrade PNs (BE5K-BA2EN-UPG $43...

Hi All,At new office, we want to setup unified communication - business edition for 100 user. For planning, designing and ordering, i need some guidance.. some good document reference etc. For planning, i am considering,  switching infrastructure wit...

Installed Cisco Unity 7 on Windows Server 2000 and Unity Server is on Domain,and Exchange we are using is Exhcnage 2007. When we reach at Message Store Wizard it is showing some error at the end that " Failed reaching for Unity in Active Directory Gl...

Hi There,A customer of mine is running Unity Connection 7.1(5) on HP DL380-G6. They have decicded to downgrade the hardware to HP DL380-G5. I did a fresh build on the DL380-G5, with the same name, IP address and exactly the same os version as current...

I have a meet-me conference bridge setup 1705 and I need to see who has dialed into it.  when I run the CDR dumps on some days I get only voicemail ports on others I get the actual external number that called.  The meet-me extension is accessible fro...

Has Google Mail penetrated the SMB market? Should we improve our Telephony/Voice Mail integration with Google applications?Abhi.

Hi,I''ve a customer using dial by name. When PSTN caller presses the phone keypads, system comes up with user names pronouncing them in system's voice and not in user recorded voice.Customer wants the usere names to be voiced out in user recorded voi...

Hello all,Does anyone know what tasks need to be accomplished on the CUCM for click to call functionality for CUCM 5.1.3 without Presence?  Do the users need to have CTI rights or does it work via SOAP/HTTP/webdialer without SIP or CTI?Customer is us...

Hello allwe are going to deploy deparment attendant console 8.5we're licensed for 2 operatorsmy question is thisthe 2 operators need to take call on 2 separate hunt pilots, is that possible ?I've deployed this in the past, the same scenario, however ...