CUCM 7.1.5 jump upgrade failure

[Luis Rodriguez]

Hi experts!

I am trying to do a jump upgrade from CUCM 7.1.5 to version 9.1.2, I have installed the refresh cop file and erased the licexpiry file, I used the CUCM 9.1.2 OVA to build the CUCM 7.1.5 VM and uploaded the backup from the MCS server but every time I try to do the upgrade I get an unknown error: cannot access upgrade file, I have been working with TAC and they told me that the problem is with the inactive partition that shows up as unknown so I have tried to rebuild the VM multiple times even in different servers but I still get the same problem, have someone faced this issue before?

Thanks

[Aman Soi]

Hi,

which cop file u have used and  what is licexpiry file which u have deleted?

There are few bugs related to the issue like upgrades prohibited during grace period.

Upgrades are prohibited during License Grace Period

CSCtb86875

regds,

aman

[Luis Rodriguez]

Hi!

I used the ciscocm.refresh_upgrade_v1.5.cop.sgn file for the refresh upgrade and I deleted the licexpiry.txt file using CentOS.

[Aman Soi]

Hi Luis,

the RU cop file which u uploaded is fine.Any reasons why u deleted licexpiry from CUCM 9.1.2?

need to wait for TAC engr. to reply since I can only see bugs for upgrades under grace period.

regds,

aman

[Luis Rodriguez]

Aman, 

I erased the licexpiry file in cucm 7.1.5 because of the grace period bug

[Luis Rodriguez]

Hi!

At the end the problem got resolved by installing the upgrade refresh file before uploading the backup, I didn`t even had to erase the licexpiry.txt file, according to TAC this is a bug in the jump upgrade.

Regards

[Aman Soi]

Hi Luis,

thanks for update[+5]

are u referring to this bug ?

CSCuj10105

regds,

aman