pickup group not working after forward from Unity call handler CUCM 6.1

[VON CLAWSON]

CUCM 6.1 and Unity 5.0

Call pickup is working when dialing directly to a phone in the pickup group.

However, if the call goes to a Route point that is configured to go to a Unity call handler, the user then hits 0 which transfers to the same phone the pickup group no longer works.  when the user on the other phones in the pickup group hits the pickup button it displays "No call available for pickup"

Please help me with any ideas on how to fix this.

Thanks

[Charles Hill]

Are there multiple DNs on the ringing phone that is part of the pick up group?

Is the call handler set to transfer to a second number on the phone?

Tested this scenario on ccm 9.1 and unity connection 9.1 and tested ok.

[VON CLAWSON]

Thanks for the reply.  Yes there are multiple DN's on the phones but the transfer goes to the primary DN.

[Charles Hill]

Is audio or visual alert configured for the pick up group?

if so, do you get the alert?

[VON CLAWSON]

No it is not configured to alert.  To clarify, there are two phones with the extension that the call gets transferred to.  On one phone it is the primary line, on the second phone it is the 5th line.  It is a shared line.