CUCM 7.1.5 with Cisco Unity 8.0.3

[ergin.sezgin]

hi everyvne,

cucm for calls from outside, trying to integrate with the unity.

Phone systems is a defining part of the Telephony Integrations with cucm have to register.

I want to forward incoming calls to system handlers voice messages.

Is there a way ?

[Craig Cooper]

Hi Ergin,

I'm not sure I fully understand the question as it seems a little brief.   However, yes, if you have DID's being forwarded off a dummy device, like a CTI Route Point, straight to voicemail, and if you have defined the extension for that device against the profile for a System Call Handler in Unity, then the greeting for that System Call Handler should be played to the caller from the PSTN.

Kind regards,

Craig

[ergin.sezgin]

Hi Craig,

I created a profile for System Call Handler in Unity from PSTN.

Example: ext.8000  to CTI Route point   and for system call handler profile welcome ext. 8000 if we feel that.

When referring incoming calls from PSTN to ext.8000, redirect to voice messages.

I am sending the attached screenshots for CTI Route point and system call handler.

Thanks for much.

[Craig Cooper]

Hi Ergin,

Yes, those two screen shots look okay to me.   I assume you are using Call Forward All to voicemail from the line for the CTI Route Point.

Kind regards,

Craig