CUCM 7 - Route incoming call to a specific VM

[lsaldana1201]

Hello Forum,

Hope this is an easy one for you guys.

I am trying to accomplish the following and not sure if its possible.

Ex.

1. Incoming call to ext. 1111
   
2. Ext. 1111 gets added to 2 phones, then call rings simultaneously on said 2 phones
   
3. After 5 rings and no answer, it rolls over to a different already existing VM (ext 8888)
   

Any help would be appreciated as I am not sure where to change the settings to make this happen.

Thanks in advance,

LS

[David Hailey]

Assuming x1111 does not need a dedicated voicemail, you could do the following:

Ensure that x1111 has the correct VM profile and set the CFB/CFNA settings to forward to VM as usual.  On the mailbox for 8888, set an alternate extension of 1111.

Hailey

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[lsaldana1201]

How do you setup a new VM profile to point it to mailbox 8888?

[David Hailey · Accepted solution]

You don't need a special VM profile in this case.  By setting the alternate extension on the mailbox for 8888 to 1111, Unity or Unity Connection (whichever you have) will send calls to either number to the greeting for 8888.

Hailey

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[lsaldana1201]

Thank you. That worked exactly as I needed it to.