Ok, this one is going to get a little complicated, and I hope there is an easy answer:
Hurricane Sandy drowned a customers datacenter with 6' of brackish swamp-water. ALthough a good portion of their servers were saved, 75% of the phone system was destroyed, including both the Pub and Sub servers (CUCM, UCXN, CUP, UCCX). We have a good backup of the CUCM server, which was restored to both Pub and Sub yesterday. Phones (that survived) re-registered, and calls began to flow.
Today I was to setup the Unity Connection - which we DON'T have a good back up of. I have configured some basic settings, got the phonesystem integration up and running, etc. When I go to Sync the users, I can only see the few test users we created new yesterday. All of the previous users in the CM are configured correctly, but they won't sync. If I use the "EDIT CISCO UNITY USERS" dropdown, the link points me to a dead server.
1) Obviously somewhere in the CM DB there is a pointer that links this user to a specific server. Is there a way to break this link?
2) is there anything I can do to get the users in CM to forget they were ever connected to a VM Server?
3) Will this method cause me pain when I go to build the CUP and UCCX servers as well?
Basically, how can I clean the CM user database to remove any memory of any previously configured servers / equipment and start again?
Thanks in advance.
Matt
