01-02-2016 11:57 PM - edited 03-19-2019 10:32 AM
dear all,
i am unable to take backup ..utils and cucm server unable to ping my sftp ..i tried different different sftp servers but getting same error unable to
communication with sftp server.
i am using ucs:c200 vmware exi:5.1 and cucm:9.1
please help me to the backup i have to upgrade my call manager..
01-03-2016 12:26 AM
which sftp server are you sing now ? and are you able to ping your sftp server from cucm before taking the backup to make sure the connectivity is good.
If you get the error: Update failed : Unable to access SFTP server or SFTP server too slow to respond.Please make sure the login credentials and path are correct., it might be due to an unexistent user (configured at the FTP Server itself), or because of connectivity problems.
have a look on the below docs for recommended sftp server to use with cucm and configuring them.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/110309-callmanager-backup.html
https://supportforums.cisco.com/document/54311/how-configure-freeftpd-unified-communications
https://supportforums.cisco.com/discussion/11309921/backup-cucm-using-drs-unsuccessful-sftp-server
regards,
-Do rate helpful posts.
01-03-2016 12:37 AM
01-03-2016 12:48 AM
change the root directory to slash ("/") and try again if the connectivity is good.
follow below doc for freeftpd settings and troubleshooting.
https://supportforums.cisco.com/document/54311/how-configure-freeftpd-unified-communications
01-03-2016 12:57 AM
01-03-2016 06:52 AM
01-03-2016 09:23 AM
You have basic connectivity problems there, you need to look into your network and fix whatever is preventing communication between CUCM and the machine with SFTP, routing issues, firewalls, ACLs, etc. You know your network layout, you should know where to look.
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