cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1835
Views
0
Helpful
6
Replies

cucm backup fail

shazeb051
Level 1
Level 1

dear all,


i am unable to take backup ..utils and cucm server unable to ping my sftp ..i tried different different sftp servers but getting same error unable to 

communication with sftp server. 


i am using ucs:c200 vmware exi:5.1  and cucm:9.1 
please help me to the backup i have to upgrade my call manager..

6 Replies 6

which sftp server are you sing now ? and are you able to ping your sftp server from cucm before taking the backup to make sure the connectivity is good.

If you get the error: Update failed : Unable to access SFTP server or SFTP server too slow to respond.Please make sure the login credentials and path are correct., it might be due to an unexistent user (configured at the FTP Server itself), or because of connectivity problems.

have a look on the below docs for recommended sftp server to use with cucm and configuring them.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/110309-callmanager-backup.html

https://supportforums.cisco.com/document/54311/how-configure-freeftpd-unified-communications

https://supportforums.cisco.com/discussion/11309921/backup-cucm-using-drs-unsuccessful-sftp-server

regards,

-Do rate helpful posts.

dear venperun i am using sftp .i tried many other but still its unable to ping from cucm.. 

change the root directory to slash ("/") and try again if the connectivity is good.

follow below doc for freeftpd settings and troubleshooting.

https://supportforums.cisco.com/document/54311/how-configure-freeftpd-unified-communications

dear venperum connectivity is not good.. its fail to ping from ccm and utils. please guid me.. 

check for host restriction for Refuse IP addresses in Freeftpd as  attached snapshot.

 

regds,

aman

Jaime Valencia
Cisco Employee
Cisco Employee

You have basic connectivity problems there, you need to look into your network and fix whatever is preventing communication between CUCM and the machine with SFTP, routing issues, firewalls, ACLs, etc. You know your network layout, you should know where to look.

HTH

java

if this helps, please rate