CUCM Cluster Upgrade Stuck

[Javier Morales]

Hi

We have a CUCM cluster (1 pub, 3 subs) in v12.5.1.  We have a plan to start installing parches and updates for this cluster.

We were able to install a security patch without problems.

Then, we tried to install update SU6, but the upgrade failed after uploading the file to the publisher.

Now, we are not able to install any upgrade or update.  The system says an upgrade is in progress, even when the failed update was finished.

   utils system upgrade status
   A cluster upgrade is in progress

   utils system upgrade cluster cancel
   Canceling the upgrade.  Please wait...(but nothing happens)

   utils system upgrade cancel
   Canceling the upgrade.  Please wait...(but nothing happens)

We even try rebooting the publisher, but the problem continues.

TAC engineers didn't understand the issue.

Any ideas on how to reset the upgrade status on this cluster?

[Sadav Ansari]

We have also facing same issue when when upgrading 12.5.1 SU5 to 12.5.1 SU6

07/16/2022 14:59:34 preflight|Calculating size requirements for L2 and U1 upgrade|<LVL::Info>
07/16/2022 14:59:34 preflight|Size of /mnt/source/Centos is 540548516|<LVL::Info>
07/16/2022 14:59:34 preflight|Size of /mnt/source/Cisco/ is 3423390546|<LVL::Info>
07/16/2022 14:59:34 preflight|iso_space=4617587099----total_space_used=8581526161|<LVL::Info>
07/16/2022 14:59:34 preflight|This is callmanager|<LVL::Info>
07/16/2022 14:59:34 preflight|Total size 10467146793|<LVL::Info>
07/16/2022 14:59:34 upgrade_get_file.sh|preflight returns 1|<LVL::Debug>
07/16/2022 14:59:34 upgrade_get_file.sh|File:/usr/local/bin/base_scripts/upgrade_get_file.sh:214, Function: record_result(), Preflight failed (1). See upgrade log for more information.|<LVL::Error>
07/16/2022 14:59:34 upgrade_get_file.sh|Cleaning up...|<LVL::Info>
07/16/2022 14:59:34 upgrade_get_file.sh|Unmount DVD/ISO|<LVL::Info>
07/16/2022 14:59:34 upgrade_get_file.sh|Remove /common/download/UCSInstall_UCOS_12.5.1.16900-48.sha512.iso|<LVL::Info>

++++Install logs

options: q=quit, n=next, p=prev, b=begin, e=end (lines 301 - 320 of 331) :
07/15/2022 23:11:29 | root: Cisco Option Install ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop Success
07/16/2022 02:00:06 | root: DRS Backup UCMVersion:12.5.1.15900-66 Start
07/16/2022 02:24:26 | root: DRS Backup UCMVersion:12.5.1.15900-66 Success
07/16/2022 15:43:24 | root: Restart 12.5.1.15900-66 Start
07/16/2022 15:45:06 | root: Boot 12.5.1.15900-66 Start
07/16/2022 18:02:44 | root: Upgrade 12.5.1.16900-48 Start
07/16/2022 18:03:38 | root: Upgrade 12.5.1.16900-48 Failure
07/16/2022 19:51:38 | root: Restart 12.5.1.15900-66 Start
07/16/2022 19:53:21 | root: Boot 12.5.1.15900-66 Start
07/16/2022 21:28:32 | root: Restart 12.5.1.15900-66 Start
07/16/2022 21:30:14 | root: Boot 12.5.1.15900-66 Start

TAC working on it, Will share update on it if got resolution.

[tjackulik]

Hi,

did you have answer from TAC ?

Thank you

[Sadav Ansari]

Yes TAC stoped  the upgrading from root account then we have to install fresh upgrade again.

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