Is SSO test is showing successfull with other enduser IDs (on enduser correct roles should be addded)Add the CUCM IP and hostname in host file under C:\Windows\System32\drivers\etcLike 103.233.75.80 c98901626ccm001.gsk.apjc.wxc-di.webex.comPlease rat...

First run the Pre upgrade cop file to verify if all ok to upgrade newer version.Then run utils os secure status on all node to check the secure status.If it’s enforceChanged it to permissive using “utils os secure permissive”.Reboot the node and star...

Collect the below debug from VG and share.debug ccsip messagedebug voice ccapi inoutdebug voice translation debug isdnq q931 (if PRI)Might be there is any translation happening on VG due to this Dial Peer not matching which create by you.Also check o...

By default it apply for Line 1, For other line select it then press call forward all softkey from phone.Soft key must be added for On Hook and OffHook condition.Check that CFwdAll exists for all relevant call states: CUCM → Device → Device Settings →...

If stuck on Cisco logo then it’s bootstrap loading issue which means unable to download firmware from flash so better to raise RMA. Pls rate if it’s Helpful and Accept Solution.