CUCM - CUC SCCP Integration Issue

[Mark Dragone]

Hello All - I'm running into a problem with the integration and hope someone could shed some light for me.  When I press the message button on a phone I do not get "enter your PIN" but instead am getting the main greeting.  At that point, I can press * and enter my ID and PIN and retrieve messages.  Everything else seems to be working correctly.  Phones forward to voicemail, I can leave messages, MWI's are working correctly.  Any suggestions would be greatly appreciated.  Thanks.

[Deepak Mehta]

Hi Mark,

In the voicemail profile do you have a voicemail mask applied?

can you make sure if is all wildcarded eg put XXX XXX if 6 digit or XXX XXX XXXX if 10 digit extensions.

The best way to identify would be to run a port number analyses tool and see what number is coming to unity.Also I hope other things are checked already eg voicemail box exists with correct extension number (double check),voicemail profile applied,correct telephony system etc.

[Jaime Valencia]

did you change the direct call routing rules??

[kukamara]

Hi Mark Dragone,

Do you have the VM_Profile is pointed on the phone's directory line from where you are accessing the voicemail server.