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CUCM DID number is not directing to Extension

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TM13
Level 1
Level 1

‎02-18-2013 04:51 AM - edited ‎03-19-2019 06:18 AM

Hi,

  I added additional DID number on our current CUCM, but it is not directing to the extension, it is directing to the current number auto answer, any idea?

Voice Gateway config:

!

dial-peer voice 1 pots

service aa

incoming called-number 99112233

!

dial-peer voice 2 pots

incoming called-number 99112234

direct-inward-dial

!

Translation Pattern on CUCM

Translation Pattern - 99112234

Called Party Transform Mask - 2234

Calling Party Transform Mask - 2234

Extension 2234 is our group number,

Any additional config needs?

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1 Accepted Solution

Accepted Solutions

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Harmit Singh
Cisco Employee
Cisco Employee
In response to Harmit Singh

‎02-21-2013 01:55 AM

Hi Tulga,

1>     Create a Translation Rule from 5 digits to 4 digits.

2>     Remove Prefix Digits currently set on PRI config page and change significant digits from 0 to 5. Save, Apply and Reset.

Let us know how it goes.

HTH.


--
Regards,
Harmit.

View solution in original post

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10 Replies 10

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Jaime Valencia
Cisco Employee
Cisco Employee

‎02-18-2013 06:30 AM

Where's the DP that points to CUCM??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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TM13
Level 1
Level 1
In response to Jaime Valencia

‎02-20-2013 05:01 AM

Yes to CUCM,

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Harmit Singh
Cisco Employee
Cisco Employee

‎02-20-2013 06:48 AM

Hi Tulgabat,

Can you post the entire gateway config please? Assuming you are using a PRI for PSTN access, kindly configure the following debugs and attach them along with the config:

debug isdn q931

debug voip ccapi inout

Please mention the calling and called party numbers.


--
Regards,
Harmit.

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TM13
Level 1
Level 1
In response to Harmit Singh

‎02-20-2013 09:33 PM

Feb 21 05:22:00.481: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x18F9

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA18398

                Preferred, Channel 24

        Calling Party Number i = 0x2183, '***'

                Plan:ISDN, Type:National

        Called Party Number i = 0xC1, '99112234'

                Plan:ISDN, Type:Subscriber(local)

Feb 21 05:22:00.533: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x98F9

        Channel ID i = 0xA98398

                Exclusive, Channel 24

Feb 21 05:22:00.533: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x98F9

        Progress Ind i = 0x8088 - In-band info or appropriate now available

Feb 21 05:22:00.533: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x98F9

Feb 21 05:22:00.587: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x18F9

Feb 21 05:28:10.648:  vsacount in free is 22

Feb 21 05:28:10.670: ISDN Se0/0/1:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x332F

Feb 21 05:28:10.782: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x1AC3

Feb 21 05:28:11.154: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x1AC7

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA1839D

                Preferred, Channel 29

        Calling Party Number i = 0x2183, '*****'

                Plan:ISDN, Type:National

        Called Party Number i = 0xC1, '99112234'

                Plan:ISDN, Type:Subscriber(local)

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x22F3AFB4, Interface Type=6, Destination=, Mode=0x9,

   Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

   Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=FALSE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=D000000002b9c354000000F580001ac7)

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180: :cc_get_feature_vsa malloc success

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180:  cc_get_feature_vsa count is 23

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180: :FEATURE_VSA attributes are: feature_name:0,feature_time:737277656,feature_id:1251820

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallSetContext:

   Context=0x237144F8

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x224908D0, Interface Type=9, Destination=0.0.0.0, Mode=0x9,

   Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

   Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=D000000002b9c354000000F580001ac7)

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180: :cc_get_feature_vsa malloc success

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180:  cc_get_feature_vsa count is 24

Feb 21 05:28:11.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Feb 21 05:28:11.180: :FEATURE_VSA attributes are: feature_name:0,feature_time:737293784,feature_id:1251821

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/ccCallSetContext:

   Context=0x23711B08

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_call_connected:

   Interface=0x224908D0, Data Bitmask=0x0, Progress Indication=NULL(0),

   Connection Handle=0

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_call_connected:

   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_proceeding:

   Interface=0x22F3AFB4, Progress Indication=NULL(0)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_connected:

   Interface=0x22F3AFB4, Data Bitmask=0x1, Progress Indication=DESTINATION IS NON ISDN(2),

   Connection Handle=0

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_connected:

   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallModify:

   Nominator=0x1000, Params=0x234D1598, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallReportDigits:

   (callID=0x131A36, digit_event=0x1, enable=TRUE, consume=FALSE)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallReportDigits:

   Enabled=TRUE, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   (vdbPtr=0x22F3AFB4, callID=0x131A36, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   Enabled=TRUE, Disposition=0x0, Interface=0x22F3AFB4, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccConferenceCreate:

   (confID=0x234D17AC, callID1=0x131A36, gcid=0-0-0-0, tag=0x0)

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/ccConferenceCreate:

   (confID=0x234D17AC, callID2=0x131A37, gcid=0-0-0-0, tag=0x0)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccConferenceCreate:

   Conference Id=0x234D17AC, Call Id1=1251894, Call Id2=1251895, Tag=0x0

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_bridge_done:

   Conference Id=0x98B99, Source Interface=0x22F3AFB4, Source Call Id=1251894,

   Destination Call Id=1251895, Disposition=0x0, Tag=0xFFFFFFFF

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_bridge_done:

   Conference Id=0x98B99, Source Interface=0x224908D0, Source Call Id=1251895,

   Destination Call Id=1251894, Disposition=0x0, Tag=0x0

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_generic_bridge_done:

   Conference Id=0x98B99, Source Interface=0x224908D0, Source Call Id=1251895,

   Destination Call Id=1251894, Disposition=0x0, Tag=0x0

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x98B99, Destination Call Id=1251895)

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x98B99, Destination Call Id=1251894)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_caps_ind:

   Destination Interface=0x224908D0, Destination Call Id=1251895, Source Call Id=1251894,

   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,

   Modem=0x2, Codec Bytes=20, Signal Type=3)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=1000(ms), Fax Nom=300(ms))

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_caps_ind:

   Destination Interface=0x22F3AFB4, Destination Call Id=1251894, Source Call Id=1251895,

   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,

   Modem=0x2, Codec Bytes=160, Signal Type=2)

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=1000(ms), Fax Nom=300(ms))

Feb 21 05:28:11.180: //1251895/50F19F848B5A/CCAPI/cc_api_caps_ack:

   Destination Interface=0x22F3AFB4, Destination Call Id=1251894, Source Call Id=1251895,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),

   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=7793)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_caps_ack:

   Destination Interface=0x224908D0, Destination Call Id=1251895, Source Call Id=1251894,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),

   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=7793)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_modify_done:

   Result=0, Interface=0x22F3AFB4, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_voice_mode_event:

   Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_voice_mode_event:

   Call Entry(Context=0x237144F8)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_process_notify_bridge_done:

   Conference Id=0x98B99, Call Id1=1251894, Call Id2=1251895

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccSetDigitTimeouts:

   Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccSetDigitTimeouts:

   Call Entry(Inter Digit Timeout=4000(ms), Initial Digit Timeout=4000(ms))

Feb 21 05:28:11.180: //1251894/50F19 no F848B5A/CCAPI/ccRestartDigitTimeoutMsec:

   Digit Timeout=0, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallReportDigits:

   (callID=0x131A36, digit_event=0x1, enable=TRUE, consume=FALSE)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/ccCallReportDigits:

   Enabled=TRUE, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   (vdbPtr=0x22F3AFB4, callID=0x131A36, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   Enabled=TRUE, Disposition=0x0, Interface=0x22F3AFB4, Call Id=1251894

Feb 21 05:28:11.180: //1251894/50F19F848B5A/CCAPI/cc_api_call_report_digits_done:

   Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))

Feb 21 05:28:11.196: //1251894/50F19F848B5A/CCAPI/ccCallModify:

   Nominator=0x1000, Params=0x234D14B0, Call Id=1251894

Feb 21 05:28:11.196: //1251894/50F19F848B5A/CCAPI/cc_api_call_modify_done:

   Result=0, Interface=0x22F3AFB4, Call Id=1251894

Feb 21 05:28:11.196: //1251894/50F19F848B5A/CCAPI/ccGenerateToneInfo:

   Stop Tone On Digit=FALSE, Tone=Ring Back,

   Tone Direction=Network, Params=0x0, Call Id=1251894

Feb 21 05:28:11.206: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x9AC7

        Channel ID i = 0xA9839D

                Exclusive, Channel 29

Feb 21 05:28:11.206: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x9AC7

        Progress Ind i = 0x8088 - In-band info or appropriate now available

Feb 21 05:28:11.206: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x9AC7

Feb 21 05:28:11.212: //1251894/50F19F848B5A/CCAPI/ccGenerateToneInfo:

   Stop Tone On Digit=FALSE, Tone=Null,

   Tone Direction=Network, Params=0x0, Call Id=1251894

Feb 21 05:28:11.212: //1251894/50F19F848B5A/CCAPI/ccCallModifyExtended:

   Nominator=0x234D0810, Params=0x234D12A8, Call Id=1251894

Feb 21 05:28:11.212: //1251895/50F19F848B5A/CCAPI/ccCallModify:

   Nominator=0x18E30, Params=0x234D0CFC, Call Id=1251895

Feb 21 05:28:11.212: //1251894/50F19F848B5A/CCAPI/cc_api_call_modify_done:

   Result=0, Interface=0x22F3AFB4, Call Id=1251894

Feb 21 05:28:11.212: //1251895/50F19F848B5A/CCAPI/cc_api_call_modify_done:

   Result=0, Interface=0x224908D0, Call Id=1251895

Feb 21 05:28:11.262: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x1AC7mon

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Harmit Singh
Cisco Employee
Cisco Employee
In response to TM13

‎02-20-2013 10:00 PM

Hi Tulgabat,

I see what the issue is. Both the E1s are MGCP controlled and are registered to the CUCM. Dial-peers wont help on the gateway. You would need to ensure that you map the called number 99112234 to 2234 on CUCM itself. On the gateway config page for E1 0/0/0 (Call Routing Information - Inbound Calls --> , how many digits is it configured to receive, 4 or all? Are there any translation patterns that are configured and are getting matched? These are some things to look out for.

HTH.


--
Regards,
Harmit.

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TM13
Level 1
Level 1
In response to Harmit Singh

‎02-20-2013 10:53 PM

Actually i tried to do it on Call Routing-> Translation Pattern->

  that first configuration, what else need to be done on CUCM?

Where can i check that receive digits number? at the moment i just need to forward one DID to one extension, do you have gmail chat?

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Harmit Singh
Cisco Employee
Cisco Employee
In response to TM13

‎02-20-2013 11:03 PM

Hi Tulgabat,

Go to Device --> Gateway --> Find this gateway in the list and select the endpoint E1 0/0/0 --> Scroll down and look for

Call Routing Information - Inbound Calls --> Significant Digits. What is it set to?

--
Regards,
Harmit.

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Harmit Singh
Cisco Employee
Cisco Employee
In response to Harmit Singh

‎02-21-2013 01:55 AM

Hi Tulga,

1>     Create a Translation Rule from 5 digits to 4 digits.

2>     Remove Prefix Digits currently set on PRI config page and change significant digits from 0 to 5. Save, Apply and Reset.

Let us know how it goes.

HTH.


--
Regards,
Harmit.

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TM13
Level 1
Level 1
In response to Harmit Singh

‎02-21-2013 07:02 PM

Harmit thank you for your support, it is working perfect.

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Harmit Singh
Cisco Employee
Cisco Employee
In response to TM13

‎02-22-2013 12:15 AM

Glad to hear that my friend, see you around! :-)


--
Regards,
Harmit.

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