CUCM - Installing upgrade, stuck on Loading

[steve pearson]

Hi

I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'.  I've come away and gone back 12 hours later and it's the same!  As such I am unable to install an upgrade.

How do I get out of this?  Is there a service I can restart?

Thanks

Steve

[Mohammed Khan]

Hi Steve,

Try restarting Cisco Tomcat Service

To check the status of upgrade from CLI execute below commands

++ show version active

++ utils system upgrade status

Below command will show success and failure of upgrade

++ file view install system-history.log

To Cancel Upgrade

utils system upgrade cancel

HTH,

Regards,

Mohammed Noor

[steve pearson]

Many thanks for this, Mohammed.

I restarted TomCat and was able to go into the Install/Upgrade option.

However, when I list the SFTP directory, which has many firmware upgrades, I get the message: No valid upgrade options were found.

I ran exactly the same browse again on another CUCM server and was able to list all the upgrades in this same folder.

So this Pub is not recognising any upgrade files?

[Aman Soi]

Hi Steve,

what is CUCM version and exact name of device pack you are uploading?

what is the reason for uploading DP ? any new ip phone model installation.

regds,

aman

[steve pearson]

9.121

it's a new phone firmware which I've loaded onto all the subs and tftps.

The pub has recently been rebuilt due to a failure and this is the first time I've come to install a cop file.

[Aman Soi]

You mean to say that your Subscriber is running latest firmwares of IP phones.

secondly, your Pub has been rebuild and you want to have same firmwares.

You can also downlaod respective firmwares for IP phone models and upload in PUB.

what is device pack you are uploading?

regds,

aman

[steve pearson]

I always install any upgrade on all cucm's individually, I just can't upgrade on the pub due to this problem. 

You need the same firmware to be on the pub right? Not just the subs.

It's the latest firmware for the 8831 conference phone.

Thanks

[steve pearson]

However the issue isn't the individual firmware file, the issue is my pub will not recognise any of the valid 10+ files I have in the sftp directory. All other cucm's retrieve the list of upgrade files without an issue...

[Mohammed Khan]

Hi Steve,

Looking at install /upgrade logs will help grab from both working and non working cluster

===

file get install /*

HTH,

Regards,

Mohammed Noor

[Mohammed Khan]

Try entering path as /firmware

HTH,

Mohammed Noor

[Aman Soi]

[+5] to Noor for his troubleshooting tips.

regds,

aman

[Aman Soi]

Hi Steve,

can u try installing sftp in C:\ of PC and instead of creating folder /firmwares and copying the 8831 upgrade in this folder, do not create any folder and enter \ as directory.

regds,

aman

[steve pearson]

Hi Aman

Tried that, same error.  I see CUCM authenticating to the SFTP server and issuing the 'list' command.  So this rules the SFTP server out as an issue...

Steve

[Aman Soi]

Hi Steve,

Suggest opening a TAC case .

Tried search a bug  for the issue but could not.

regds,

aman

[steve pearson]

Thank you Aman. 

Thank you Mohammed too.

I have configured the new load name from a sub which has replicated to other CUCM's and will open a TAC case.

Regards

Steve