CUCM Instant Logout

[Rishabh.Sankhala]

Hi Team,

My CUCM OS Version is 10.5.2 and I am facing a problem of instant logout from CUCM Web Page just after pressing different tabs.

I checked the WebApp Timeout which is 30 Minutes . I checked the User roles etc however couldn't find the abnormality anywhere.

I checked the Java logs while getting logging in and Auto log out however status is same.

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Regex

Hide network

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Errors
Warnings
Info
Logs
Debug
Handled

Navigated to https://172.X.X.X/ccmadmin/showHome.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
Navigated to https://172.X.X.X/ccmadmin/phoneFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
themes/VtgBlaf/icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
phoneFindList.do:1483 Uncaught TypeError: Cannot read property 'getElementsByTagName' of null
at XMLHttpRequest.updateUtilityList (phoneFindList.do:1483)
updateUtilityList @ phoneFindList.do:1483
2
Navigated to https://172.X.X.X/ccmadmin/phoneFindList.do?lookup=false&multiple=true&recCnt=0&colCnt=17
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
Navigated to https://172.X.X.X/ccmadmin/ccmGroupFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
themes/VtgBlaf/icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
ccmGroupFindList.do:1331 Uncaught TypeError: Cannot read property 'undefined' of undefined
at initPage (ccmGroupFindList.do:1331)
Navigated to https://172.X.X.X/ccmadmin/ldapCustomFilterFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
Navigated to https://172.X.X.X/ccmadmin/srstFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
2
Navigated to https://172.X.X.X/ccmadmin/phoneFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
icon-help-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help-rollover.gif 404 (Not Found)
icon-chart.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart.gif 404 (Not Found)
icon-chart-rollover.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-chart-rollover.gif 404 (Not Found)
icon-folder.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-folder.gif 404 (Not Found)
menuSubArrowDisabled.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/menuSubArrowDisabled.gif 404 (Not Found)
icon-tick.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-tick.gif 404 (Not Found)
icon-dot.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-dot.gif 404 (Not Found)
Navigated to https://172.X.X.X/ccmadmin/trunkFindList.do
icon-help.gif:1 GET https://172.X.X.X/ccmadmin/themes/VtgBlaf/icon-help.gif 404 (Not Found)
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admin:show webapp session timeout

The current session-timeout used for web sessions and applications is 30 minutes

[Jaime Valencia · Accepted solution]

Different tabs?

If you mean that you have several browser tabs to the same CUCM server, in the same browser, you're not supposed to be doing that

[Rishabh.Sankhala]

I don't mean the different tabs of browser, I mean the selection of different option on CUCM i.e Enterprise Parameters, Device - Phone etc.

[Jaime Valencia]

OK, so, just one tab open with ccmadmin, and you go from one option to the other, and then you're logged out?

Does this happen with all browsers?

Have you cleared your cache and cookies?