CUCM SERVERS BACKUP PROBLEMS

[david_lozano]

Hi,

We can´t make backup of the CUCM servers. The CUCM System version is 8.6.2.22036-1.

The Database replication is OK.

The Backup completed is the 66% and doesn´t continuous. We try stop the BU but it is not possible. Attached document I send an screenshot of the Backup status.

Thanks for your help,

Regards,

David Lozano

[Jaime Valencia]

I'd start by restarting the DRS services.

HTH

java

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[david_lozano]

Hi,

Thanks for your help.

Please, could you confirme me which are exactly the DSR services?

Thanks,

Regards,

David Lozano

[Rob Huffman]

Hi Davd,

I'll just add this bug reference to the good tips from Java (+5 Java-Man!)

Duplicate bug CSCtq70875 is superceded by CSCtc49288 At present, CSCtc49288 is under review, hence the details are not shown

CSCtq70875 - Manual backup job cancellation does not terminate properly

Description

Symptom:
Manual Backup process  not getting cancelled for 20 hrs when we hit the cancel button. This is  encountered if SFTP server does not have enough space or there is some  connectivity issue.
Conditions:
There are various conditions where this situation could be hit :-
1) SFTP connectivity bad or intermittently lost.
2) SFTP server does not have space or almost full.
When  a end user or Admin is initiating the manual backup job in this case,  the backup might not be completed because of one of above issues. If  user tries to hit cancel button, the component which is on-going right  now will have to be completed and then only backup will be cancelled.  This can make backup process hang for 20 hours.
In this case, another  backup can not be started. User also can not perform an upgrade until  the on-going backup process is cancelled.
Workaround:
In CUCM, restart DRS Master, local service and can proceed with manual backup again.

IN CUCMBE3K, customer should tak ecare of following:-
1) Take backups regulerly and ensure backup copies are saved in moe than 1 SFTP device.
2) Ensure network connectivity with SFTP server is good.
3)  Ensure SFTP server has enough space to take backups. If there is very  less space or no space, free some space or use another backup device.

Details

First Found in:                          (1)

8.6

Status:

Other

Last Modified:

Jun 09,2011

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[david_lozano]

Hi Rob,

The customer confirmes me that the connectivity is OK, and the SFTP server has enough space for the backup.

The SFTP server is the same where the is done the UCCX backup, and this backup is done correctly.

Thanks for your help,

Regards,

David Lozano

[Rob Huffman]

Hi David,

You can restart these two services without issue;

utils service restart

Cisco DRF Local

Cisco DRF Master

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[david_lozano]

Hi Rob,

I have restarted the 2 services and the backup has been stopped

We´ll do other backup and we´ll see if the problem happens again.

I will keep on you informed.

Thanks for your help.

Regards,

David Lozano