cucm training

[ciscoceci]

Hi everyone,

anybody could recommend me a good trainig (books, web) about CUCM (callmanager, unity, presence...etc)???, i am very interested in it, i need for my actual job.

thanks Anna.

[Jonathan Schulenberg · Accepted solution]

There are two unofficial tracks IMO: 1) customers who need to understand how to maintain what a partner installed; and, 2) engineers who want to work for a partner, strengthen their resume, or be semi self-sufficient without a partner. I would only recommend the CCNP-V for the later; however, there are a lot of concepts covered in CCNA-V that would be be useful to anyone.

There are a pair of Cisco Learning classes geared toward customer administrators. They do a good job at giving you the crash course in a week. The best way to pay for these are Cisco Learning Credits; these are commonly added to orders of Cisco product to obscure the cost (i.e. sneak it through purchasing).

CUCM: http://skyline-ats.com/home/course-detail?ClassId=1209

CUC: http://skyline-ats.com/home/course-detail?ClassId=1235

For books you have a myriad of Cisco Press titles with fairly self-explanitory titles.

http://www.ciscopress.com/store/browse.asp?st=42106

The issue with books, or really any of these training options, is that you'll need a lab to practice with; this stuff is rather difficult to grasp in abstraction. This has gotten more difficult in the 9.x release becase the demo licenses are no longer perpetual (i.e. they only last you 90-ish days). If you don't mind blowing your config away every few months you'll be ok. If you want something viable long-term you'll need help from your employer to get a permanent non-production lab license purchased.

Please remember to rate helpful responses and identify helpful or correct answers.

[ciscoceci]

Thanks Jonathan,

I have seen your cisco learning classes but are very expensive for me... Yo explain that there are Cisco learning credit but how it works???

regards Anna

[Jonathan Schulenberg]

They are a SKU that Cisco partners can put on an order just like any other product. Each class requires cash or a quantity of CLCs and the learning partner typically displays both when showing the cost. This tactic is esspecially useful when the admin needs training but the company won't pay for training outright (i.e. maintaining what they bought isn't in the budget ); hiding a few grand in CLCs on an order is a way to help the admin out.

Please remember to rate helpful responses and identify helpful or correct answers.

[johnmkaranja021]

Add to the list - Learncisco.net

[Bigoncisco]

Hi,

First, you'll need a lab to practice with; this stuff is rather difficult to grasp in abstraction - See more at: https://supportforums.cisco.com/discussion/12007796/cucm-training#sthash.JLRCtTnH.dpuf

Second, You'll need some easy-to-understand content - check this site.