06-07-2011 12:14 AM
Hi,
IN a company which uses Cisco Cucm version 7 at the HQ center with a centralized connection
with 10 branches..
Is there a featrure to disconnect an active call for a user after several minuter (5 min for example)..?
thanks
06-17-2011 01:34 PM
CUCM does support max call duration, but the setting is a global in nature. So if you set the max call value to 5 minutes (300 seconds), then all calls will terminate after 5 min.
The service parameter is 'Maximum call duration timer'
Thanks,
Dan Keller
Technical Marketing Engineer
07-17-2013 10:03 AM
Hi
Can this service parameter (Max Call duration timer) be assigned only for external calls? or this parameter works forn internal calls too.
Regars
Juan Carlos Aleman
07-18-2013 09:49 AM
Juan,
Your question was also answered in a separate discussion at this URL.
https://communities.cisco.com/message/128576#128576
Thank you for participating in the Community.
Kelli Glass
Moderator for the Cisco Collaboration Community
06-21-2011 12:51 PM
The only method in CUCM to disconnect an active call is to set the max call duration timer to a value that will terminate a call after the timer expires.
Thanks,
Dan Keler
Technical Marketing Engineer
06-21-2011 11:08 PM
Thanks,
so it can be done for all the phones ? it can`t be for a specific phones only?
regards,
06-21-2011 11:22 PM
on another thing............
if i want some ip phones to be inactive during off time hours and others remain active.
Cucm version 7 is used...............?
06-22-2011 09:51 AM
Hi,
In order to terminate a call from an specific phone you will need to use an H.323 GW and a TCL script that will basically 'read' what the originating phone is and termintate the call after X minutes.
PLEASE NOTICE THAT CUSTOM TCL SCRIPTS ARE NOT SUPPORTED BY CISCO, THIS MIGHT BE SUPPORTED BY DEVELOPMENT IF YOU HAVE A DEVELOPER SUPPORT CONTRACT.
Now for the off hours inactive phone you can accomplish this by using 'time-of-day-routing' (TOD) on CUCM, using this you can send the caller (internal inactive phone or external caller calling an inactive phone) to VM or a recording on Unity indicating that they are off hours, or just provide reorder tone, here is the info about TOD
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03tod.html
If this helps please rate!
Regards,
Christian Nuche
PDI HD Team.
www.cisco.com/go/pdihelpdesk
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