CUDAC not syncing CTI ports to CUCM

[vincehgov]

Hi,

When trying to sync CTI ports to CUCM from CUDAC 8.0.3.9, I get an "error" and it doesn't sync.  There's no error ID other than the word "error" for the status of the sync.

This started happening after I upgraded from CUDAC 8.0.0.5 to 8.0.3.9.  Is there something different with the two versions that requires different account permissions?  I notice that 8.0.0.5 refers to an ccm enduser account while 8.0.3.9 refers to a ccm application user account.  Do I need to create an application user account now instead of using the enduser account?  The CUCM connectivity test succeeds with using the enduser account.

Vince

[bvanturn · Accepted solution]

Hi Vincent,

yes in 8.0(3) you need to use an application user instead of an end user account. This is also listed in the release notes for 8.0.3.9:

Changed the End User to an Application User since the CUxAC version is 8.0.3.

[vincehgov]

Thank you.