03-12-2014 05:09 AM - edited 03-19-2019 08:00 AM
Hello,
I have the following:
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param menu-timeout 5
param handoff-string aa
param dial-by-extension-option 2
paramspace english language en
param aa-pilot 450
param max-extension-length 3
paramspace english location flash:
--More-- param second-greeting-time 50
param queue-exit-option1 0
param welcome-prompt _bacd_welcome.au
param call-retry-timer 10
param max-time-call-retry 360
param voice-mail 530
param service-name queue
!
service aa1 flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param aa-pilot 778
param number-of-hunt-grps 1
param handoff-string aa1
paramspace english language en
param call-retry-timer 10
param service-name queue1
paramspace english location flash:
param drop-through-option 1
param second-greeting-time 50
param max-time-vm-retry 10
param voice-mail 510
param max-time-call-retry 400
!
service queue1 flash:app-b-acd-3.0.0.2.tcl
param number-of-hunt-grps 1
param queue-manager-debugs 1
param queue-len 10
param aa-hunt1 510
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt1 510
param aa-hunt10 520
param queue-manager-debugs 1
param number-of-hunt-grps 2
!
My problem is all calls going to 450 (aa-pilot of aa) are all going to 510 when i press 0.
i even checked some debugs and session :
Only session queue1 is active , even if i write: call application voice load queue, only queue1 appear active.
whatever changes i do to aa or queue and i reload , when i dial 450 nothing from the changes happens only thing is workind is dialing 2 to dial by extension.
i even added button 3 : param aa-hunt3 400 and i upgraded the hunt-grp to 3 in aa and queue but still not working.
12-05-2014 06:20 AM
what do you mean by queue and queue1? it seems there could be only one call-queue for a B-ACD application.
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