My company has a customer with the following setup:
UC520 running UC500 software pack 8.6 - IOS 15.1(4) M4b, CUCME 8.6, CUE 8.6.3
Most phones are Polycom SoundPoint IP 430.
The office manager has a Cisco 7962 (with a 7914 sidecar), currently running firmware SIP42.9-2-3S. She needs to monitor line status (via BLF speed dial entries) and occasionally transfer a caller directly into a CUE mailbox. We have implemented the custom script described in http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml. The script works correctly when the called party is using a Polycom phone:
1) Called party presses Transfer softkey
2) Called party dials 5 (runs the script on CUE)
3) Called party dials the extn + #, and is connected to the CUE mailbox
4) Called party presses Transfer
5) Caller is connected to the CUE mailbox.
However, when the called party is using a Cisco SIP phone, the caller is never connected to the CUE mailbox after step 4. The call is completed from the original called party's perspective, but the caller never hears the mailbox greeting and no message is left in the mailbox. The caller is eventually disconnected if they stay on the line.
We have tested the script with a Cisco SCCP phone and it works. We have tried with multiple Cisco phone models, multiple phone firmware versions, and multiple UC500 software packs and the behavior has remained consistent.
Any ideas? Thanks.
