Unified Communications Infrastructure

Hello Experts, We have a cisco based contact center with CCM/CUCM. Facing a strange problem under which callers / calls are landing on the agents who are in not ready state and post few rings on agent ip phone (approx 2-3 rings) call getting auto tra...

Hi I faced problem in my greeting " Sorry , Welcome to Xyz company ......." , why giving me sorry first ??????thanks and regards

    Rob, could I have a little more gidence in the CTI Route point for my DN. maybe a step by stepThanks Charlie B            

Hi,I have recently setup a CUP cluster for 300 users using the internal domain name of our network (company.local) I'm now looking at federation but I didnt realise that I would run into issues as the domain name needs to be externally routable. We h...

We are running CUEAC 8.6.2.611 with CUP 8.6.4 and CUCM 7.1.5.  Currently, I'm showing the presence status of several individuals, but not all including myself.  There is a combination of Jabber and CUPC clients in the environment.  Everything else in...

Hi,I am a little confused by the Jabber for iPad Admin Guide.My question is whether  cop file for Application Rules is needed on CUCM 8.6.2. Under Obtaining Cisco Options Package (COP) file for dial rules, the Admin guide says for 8.5 and earlier ver...

HelloI have two CUPS subclusters. The cluster at the main site contains the pub and one sub. Cluster and the 2nd site contains two subs. They are in HA mode and set to Active-Standby for assignments.I would like all new users I license in CUCM be ass...

HI ,I am going to upgrade CUCM IOS ver from 7.0.2.20000-5 up to 7.1.5b(Su5) . but at customer end two CUCM is configured in Cluster .about this activity i have some queries as follows .1) I am don't know the IOS up gradation procedure . kindly share ...

Hi GuyzI am stuck to configure Cisco 7936 conference station with Callmanager Express 8.6.There is no load file in CME 8.6 for Cisco 7936.  While checking the below link: it is mentioned Cisco Unified IP Conference Station 7936and 7937See software...

Hi TeamI am validating contact one of my Personal users, however in the Mobile field appears somewhat different from what is found in the field that is IPPHONE with which I have mapped it, you know it takes? To test everything as IPPHONE entered.Than...

Where do I find the Cisco bill of Material tool for UCCE?