Hi,
I have attendant console 10.5 with CUCM 10.5 in a customer environment.
When the operator is on one call, the customer wants the next call to be queued and while being queued the system should play a on hold message(not the MOH).
When the time is exceeded in queue and the operator is still busy, he wants to send the call to be sent voicemail.
At the same time while the hold message is still being played in the queue, if the operator becomes free, the call should get connected to him or he should be able to pickup it.
How to do this?
thanks
