Unified Communications Infrastructure

I have a user who is having an issue receiving voicemail attachment from Unity.  It's been working without any issue and suddenly stopped working.  I tried to delete and recreate the VM box.  it didn't work.  Is there any other thing I should check? ...

I need to determine if a VM was deleted from a mailbox. I can see from CDR that the call length was 58 seconds and therefore I am assuming a VM was left. However, user is claiming they did not receive it. We purge deleted VM's after 7 days. Any way ...

Hi Guys, I have a small query. I have installed CUCM 8.6 unrestricted version on VM ware for my lab. Now can I integrate a restricted version of Cisco unified presence with CUCM unrestricted?? Will that works? Regards, Gowrishankar

Hello, Just wanted to ask if anyone knew how to add the Device Type field when building a phone file format for doing a bulk export? Seems it's not an available option in the field list. I need to generate a report that is device type by partition. I...

Has anybody successfully installed the Unity Connection Audio Text Manager on Windows 10?The download page on ciscounitytools.com does state the the following are the supported operating systems, however, I'm just looking to see if anyone has made it...

Hello,We have CUCM 9.1.2 (3 Nodes), Prime Collaboration 9.5.After integration between them with HTTPS, SNMP, CDR, AXL, we can see that the discovery process is completed and the servers are managed,But none of the objects have any information to show...

Hi, Customer has Prime Collaboration Assurance 9.5 (Base). They have 2 x 3845 gateways each with 5 x E1 PRIs connected to PSTN using MGCP protocol.They have requested  historical usuage statistics on individual E1s (average active calls. busy hour et...

Hello, as per cisco documentation CUWL-STD licenses provide licensing for Cisco Prime Collab Standard. I figure if its already included to add to my current cluster for management. I looked at the cisco download page and only see ova's for Collab Pro...

Hi all, Just a quick question/thought; I was wondering if it would be at all possible to point the destination of a Jabber Guest URL to be that of Conductor rendezvous number? If I set a route pattern on CUCM to say that any number begging 654X forwa...

Hi, I have observed that in the RTMT, in the memory section. Below is the output. Total Memory: 4127984Used: 2632428Free: 48332Shared: 77336Buffers: 31400Cached: 1493160 I'm aware that the Used is equivalent to Total Memory- Free-Buffers-Cached+Shar...

We have cucm and Unity Connections 10.5.2 and the user wants email notification in outlook client with the Vmail wav attachment sent. They do not want unified messaging. I have created the SMTP element and HTML settings as per doc. but the attachment...