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Hi,
I am new to TCL scripting.
The is a UCCE environment where the Agent phones go in SRST mode(CME) and register to the site local voice gateway. The TCL script in the voice gateway is supposed to play welcome message and then transfer the call ...
Hi,
I am configuring a new UCS-E card UCS-E140S-M2/K9 which is installed on a Cisco 4400 voice gateway..
When I login to CIMC , the default login credentials of admin/password do not work as per the Cisco website.
The Getting Started Guide for Cisc...
Hi,
One of my customer is currently having Cisco Unified Communications Manager10.5 with CUACA 10.5 in production environment.
Currently they are using Cisco 7942 IP Phone with operator client on the PC.
They want to change Cisco 7942 to Cisco IP ...
Hi,
I have attendant console 10.5 with CUCM 10.5 in a customer environment.
When the operator is on one call, the customer wants the next call to be queued and while being queued the system should play a on hold message(not the MOH).
When the time i...
We have a setup where there is a central site with CUCM 8.5 IPT cluster and and a remote site with 2X 3945E voice gateways and IP Phones.At the remote site the customer wants to have a hotline IVR where he expects 50 concurrent calls at one time, so ...
Hi Rob,
I have a slightly different scenario and requirement.
At the central site I have CUCM 10.5 and CUC 10.5 cluster. The CUCM is integrated with UCCE environment. At the remote site I have contact center agents , IP Phones and voice gateway.
In ...
Hi Kevin,
We have CUCM cluster at central site and voice gateway and IP Phones at remote site. This environment is integrated with a UCCE setup.
So when the WAN is up between central and remote site all the callers incoming calls from the voice gate...
thanks Manish,
If two attendant console operators are assigned to the same queue. How is the behavior of incoming calls to them as per design. How is the call delivery logic to them
Is it linear hunting for incoming calls or something else ?
Rajesh
Yes the customer expects 50 calls in the Autoattendant IVr talking to unity. there are no agents this is not a contact centre scenarion. Autoattendant will play basic IVR, by pressing the various options the call will route to IP Phone extns.CUE need...
Hi,Instead of Etherchannel, how about using the backup interface command on the second NIC of the router.The benefit is we can use the same IP on the second NIC as the first/primary NIC.The backup interface remains in standby mode and becomes alive o...
