Hi,   I am new to TCL scripting.   The is a UCCE environment where the Agent phones go in SRST mode(CME) and register to the site local voice gateway. The TCL script in the voice gateway is supposed to play welcome message and then transfer the call to hunt group configured in the voice gateway. The TCL script gets kicked in plays the welcome message , however after playing the voice message the call doesn't go to the hunt group configured in the voice gateway. Instead of that the welcome message keeps on getting repeated.   Attached is the TCL script for reference.   66035191 is the called number and triggers the welcome message. From there it should trigger the queue1 tcl (in red) this is not happening   The queue1 tcl contains the actual pilots 19000 19001 19002   Can somebody advise where could be the issue.   How can this be debugged?   thanks ... View more

Hi, I am configuring a new UCS-E card UCS-E140S-M2/K9 which is installed on a Cisco 4400 voice gateway..   When I login to CIMC , the default login credentials of admin/password do not work as per the Cisco website. The Getting Started Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine - says :- "When logging in for the first time to an unconfigured system, use admin as the username and password as the password."   However this doesn't work.   Can somebody please advise ? ... View more

Hi, I have an HQ site which has Call Manager 8.6 cluster. I have a remote site which has a 3945 voice gateway,IP Phones and unity connection 8.6 as the voicemail server. The HQ and remote sites are connected with WAN. Question: Normally when WAN is down or CUCM cluster is not available(SRST mode) we know that voicemail facility is not available, as SRST provides basic incomin/outgoing calls etc. But this being a typical scenario, where the voice mail server is local the voice gateway, is it possible to provide voicemail facility also in SRST? I think it may be possible by playing with dial-peer configuration in the voice gateway. Can somebody please advise on this. Has anybody done this in the past? Thanks ... View more

                   Hi, This is a new site in the existing Cisco Unity connection 8 server, hence i had to create a new user templae, in which i did not select "Set for self-enrolment at next login". and gave a default user password as 123456. Now the problem is for all ip phones, when the user doesn't answer, the call is forwarded to unity, but instead of the unity default greeting, the caller hears which I think is the standard greeting: ""Hello: Cisco Unity Connection Messaging System. From a touchtone phone you may dial an extension at any time. For a directory of extensions, press 4. Otherwise, please hold for an operator." I checked the schedule is all active(no time restriction). How to get rid of this error, it comes for all the users? I want unity to prompt the user for the default password(which i set as 123456 in the user template), and allow them to check their voicemailboxes for any pending message. Thanks ... View more

Hi, The auto pop up (pressing 9, on the IP Phone, the called number history is displayed(enter or select number to dial), so that they can toggle.. select the appropriate number and dial out). As per the customer, this feature is available with 7911 IP Phone model and 7962 but not on 7960 & 7912.. they want to enable this auto Pop up feature. 1.What is this feature called? 2.Can this be enabled from the call manager or upgrading the phone firmware? or this is not possible and they have to change the IP Phone model to a newer phone model. Thanks ... View more

Hi, this is a Contact centre enterprise setup (CUCM 8.5) where there is CUCM,CVP,Voice Gateway and agent using CAD. Caller calls the CVP IVR number, call gets routed to the free agent. Call is taken by the agent. Agent now tries to transfer this call to an external number(say mobile phone) and initiates the call. The external mobile phone rings, the mobile phone recipient takes the call and the agent and mobile phone receipient can talk (the  call centre caller is on hold), but the moment the agent presses the transfer button to complete the transfer, the call drops. The Call flow is PSTN -> Voice Gateway-> CVP(IVR)->SIP Trunk-> CUCM-> Agent -> transfer to external mobile number  .... issue when transfer is completed. On the voice gateway while running the ISDN debug, I see the error message: Cause i = 0x80AF - Resource unavailable, unspecified which looks to me like a codec mismatch. I have checked the region configuration is o.k. on CUCM. Question: Does this need transcoding?? I don't think so. The issue is only when the agent presses the transfer button again to complete the transfer,as then the call drops. However, for the following scenario, the case where call comes to IP Phone as DID from PSTN, and IP Phone call recepient wants to transfer this call to the recepient there is no issue.The Call flow is PSTN -> Voice Gateway-> CUCM-> IP Phone -> call transfer to ext mobile number... No issue The issues is noted when UCCE is involved. Any suggestions what and where is the problem. Thanks ... View more

Hi, this is a Contact centre enterprise setup (CUCM 8.5) where there is CUCM,CVP,Voice Gateway and agent using CAD. Caller calls the CVP IVR number, call gets routed to the free agent. Call is taken by the agent. Agent now tries to transfer this call to an external number(say mobile phone) and initiates the call. The external mobile phone rings, the mobile phone recipient takes the call and the agent and mobile phone receipient can talk (the  call centre caller is on hold), but the moment the agent presses the transfer button to complete the transfer, the call drops. The Call flow is PSTN -> Voice Gateway-> CVP(IVR)->SIP Trunk-> CUCM-> Agent -> transfer to external mobile number  .... issue when transfer is completed. On the voice gateway while running the ISDN debug, I see the error message: Cause i = 0x80AF - Resource unavailable, unspecified which looks to me like a codec mismatch. I have checked the region configuration is o.k. on CUCM. Question: Does this need transcoding?? I don't think so. The issue is only when the agent presses the transfer button again to complete the transfer,as then the call drops. However, for the following scenario, the case where call comes to IP Phone as DID from PSTN, and IP Phone call recepient wants to transfer this call to the recepient there is no issue.The Call flow is PSTN -> Voice Gateway-> CUCM-> IP Phone -> call transfer to ext mobile number... No issue The issues is noted when UCCE is involved. Any suggestions what and where is the problem and how this can be resolved. Thanks ... View more

Hi,             I have  created a shared mailbox number 1118 for extensions 1501 and 1502 , and setup alternate extension for it as 1501 and 1502. 1501 and 1502 don't have individual mailboxes in unity conenction, but are set as alternate extensions to 1118. Whwn a voice message  is left for 1118, the MWI lights propoerly on 1501 and 1502 phones.. but problem is while retrieving messages. To retrieve message from 1502 , when the messages button is pressed, unity doesn't prompt the user for a PIN, Instead it gives a message " cisco unity messaging system, from touchtone system , you may dial an extesnison, for directory services pree * , or ask your operator for assistance... Can somebody suggest, how this can be fixed... I seems unity is not recognising 1502.. When I run the port monitor tool, I notice correct port group is being selected. Thanks ... View more