CUEAC blf plugin stopped working

[lorenz84gDD]

Hello All,

I have a CUEAC server version 8.6.2.11. The BLF plugin stopped working after some months. I mean that from the Attendant console Operators are no more able to see status for the phones registered to the cluster. They see no icons at all.

On the BLF info page I get: Unable to connect to the server and everything is not connected.

See attached screenshots.

Any help is very appreciated.

lorenz

[Rob Huffman]

Hi Lorenz,

Could be this bug;

CSCuc68960 - BLF intermittently does not display line status for any device.

Description

Symptom:
This issue happens  intermittently to customers, where it appears that while all operators  are logged out of the attendant consoles the BLF service stops running.  After operators log back into the client, they are unable to see any  line status updates.
Conditions:
NA
Workaround:
Restart the BLF service.

Details

First Found in:                          (1)

8.6(2)

Status:

Fixed

Last Modified:

Mar 21,2013

Fixed in:

Release Pending

Product:

Cisco Unified Attendant Consoles

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[lorenz84gDD]

Hi Rob,

thanks for your reply.

Unfortunately I reloaded the BLF service many times without success. I fixed my issue by rebooting the server...

Not the best solution but it works!

Thanks