CUOM 8.6 - Device Discovery Issue

[jilfersalam]

I have installed CUOM 8.6 in window 2008 Server. I have also opened the following ports (allowed exceptions) on the windows firewall as per the installation Document

Description of Service	Protocol	Port Number
CUOM Web Server	TCP	1741
CUOM HTTPS	TCP	4431
CUSM SFTP Server	TCP	22
CUOM Trap Listener	UDP	161
CUOM Trap Listener	UDP	162
CUOM Syslog Receiver	UDP	514
CUSM Syslog Receiver	UDP	5666

In addition i have also enabled echo request for ping, and opened network discovery ports. But i am not able to discover any devices. i get a not reachable message, even though i am able to ping from the server. But if disable the firewall, everything is discoverable.

Any ideas on what else to allow on firewall??

[Scelo]

Hi,

I had a problem close/somehow similar to yours few days back, lets see if you come right. I ended up degrading my CUOM to be on the same version as CUCM, sounds crazy but it worked.

Let's see what others say, but do confirm you CUCM vs CUOM versions - m not sure if one needs to change/load MIBS for CUOM 8.6 to manage earlier versions of CUCM or it is totally not supporting. If it's not supporting, i believe something needs to be done.

[jilfersalam]

My CUOM Version is 8.5. Well my issue is only initial discovery of devices. Once the devices are discovered, turning on the firewall still gives me the incident reports.

Also another issue i am seeing is, CUOM is not detecting ATA's. Do you see any issues with ATA's?

[Scelo]

I think you should maybe install CUOM 8.5 on a separate box to test if you'll experience the same challenge as now, i know this sounds strange but try it - try installing CUOM 8.5 (same version as your CUCM) on a separate box or degrade the current installation.

As for ATA's, i'm not sure if they are monitored - were they monitored in your previous implementation of it's your first time discovering them? Please see below:

Q. What devices does Cisco Unified Operations Manager 8.6 support?

A. Cisco Unified Operations Manager 8.6 supports all the devices that were supported in UOM 8.0. It continues its industry-leading support for Cisco Unified Communications devices by adding support for newly released Cisco products.

Support for components of the Unified Communications 8.6 solution includes:

• Cisco Unified Communications Manager 8.6

• Cisco Unified Communications Manager Session Management Edition 8.6

• Cisco Unified Communications Manager Business Edition 8.6

• Cisco Emergency Responder 8.6

• Cisco Unity Connection 8.6

• Cisco Unified Contact Center Enterprise 8.6

• Cisco Unified Contact Center Express 8.6

• Cisco Unified Voice Portal 8.6

• Cisco Unified Presence 8.6

• Cisco Unified Personal Communicator 8.6

• Cisco Unified Communications Manager Express 8.6

• Cisco Unity Express 8.6

• Cisco Unified Border Element 1.4 and later

• Cisco Unified Expert Advisor 8.6

• Cisco Hosted Collaboration Solution 8.6

• Cisco Unified Communications on Cisco Unified Computing System (Cisco UCS^™), support for monitoring of the Cisco UCS server

– Cisco Unified Communications on UCS - UC application only

– Cisco Unity Connection on Cisco UCS - UC application only

– Cisco Unified Contact Center Enterprise on Cisco UCS - UC application only

– Cisco Unified Customer Voice Portal (CVP) on Cisco UCS - UC application only

Refer to the Cisco Unified Operations Manager 8.6 Supported Devices Table at http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html or to the Cisco Unified Operations Manager 8.6 Release Notes at http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html for a complete list.

[Scelo]

read through this, you might find solutions:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/faq/OMFAQ11.html#wp42660 too!

Tell us how it went please.