Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Greetings,
i'm experiencing some audio quality issues on my PRIs, started recently and nothing changed on our enviroment - below is what is experienced and Telco says they see no errors on their side (they reloaded and still the issue continues):
...
Greetings,
Does anyone out there have a running deployment of Verint 11.x and CUCM 11.5.x?
We plan upgrading from CUCM version 9.1.2.x to 11.5.x but we need to be sure that we won't have recording issues on that version. Noted that BIB bridge doe...
Hi everyone
Been trying to get call details from welcome script to the survey script for days to no luck (am not good with scripting).
Scenario:
- Clients calls 5009 and select option 1 to speak to IT
- Call gets connected to IT (IT personnel help...
I thought should ask before I waste Telco/Cisco’s time by logging a case over things like this. CUCM H.323 SETUP random calls gets **ERROR**: CCPMSG_OutCall: fails with cause 0x22 on outgoing calls When we try to make outbound calls we randomly get t...
Hi,Am i correct to configure the card in this manner in Southern Africa, for CME - please help correct where i might be wrong:isdn switch-type primary-net5!card type e1 0 0!controller E1 0/0/0 pri-group timeslots 1-31 description **Link to SP**!voice...
Verint works with CUCM, the two are linked following normal jtapi user and CSS process. Solution implemented and is working following Verint documentation
Greetings,Was away on holidays for few days, will look into this soon based on the suggested solution by Josh. I will advise on outcomes, or you do if you apply the change before me.Kind regards,
Thank you,Indeed a tricky one and considering I play MOH when agents are busy, one might need to look into that. You say your solution was to rather reference to another script with music instead or how did you exclude MOH?I do think this will help u...
