CUP Inter-clustering

[josh.l.anderson]

I have a question regarding CUP Inter-clustering. I have two Presence servers set up, both attached to different Call Manager clusters, and I am trying to integrate Presence status indicators and contacts between the two. Both Call Manager clusters/Presence instances have the same LDAP root in Active Directory. Each Presence server (and Presence client) works independently, but I'm having issues with Presence status indicators / contacts between the two Presence servers. I should be able to accomplish this by using Inter-clustering, right? Or is there another way (or any way) to do this? When I look at the Sync Agent troubleshooter, the only error I see is this:

Verify all users on CUCM have unique mailids.Some  users have duplicate mailids on CUCM, which can affect presence  services and should be fixed immediately. The following user(s) have  identical mailids: user1, user1, user2, user2Use the End User configuration on CUCM to ensure that all users have unique mailids.

I only see this on one Presence server, the other one is fine. Is this the cause of my problems? What specifically is happening is that I can add contacts to the CUP client from the same CUP server, but I can't add contacts to the CUP client from the other CUP server. It just shows that it is waiting for approval, and the other client never sees anything. Am I misunderstanding how this should work, or is something broken? If I am misunderstanding, is there a different way I can accomplish this?

[michael-luo]

Why they have same mail id?

Michael

[josh.l.anderson]

They are both synchronized to the same OU in AD, so I'm pretty sure all users will have the same mail id - it's not changable when LDAP synced.

[michael-luo]

I guess you licensed same users on two CUCM clusters.

Go to CUCM > System > License > Capability Assigments to check the licensed users.  Users should be licensed on one CUCM cluster, not both.

Michael

[josh.l.anderson]

The users WERE licensed on the old cluster/presence server. Their License Capabilities have been removed, and they are now licensed on the new cluster/presence server. Here is what Presence Viewer shows for one of the users on the old presence server:

User1                                       

Unavailable (from perspective of user User1)

User ID	user1
View From Perspective of	user1
First Name	User
Last Name	User
Manager	user.user
Department	IT - Infrastructure
Contacts	6
Watchers	8
Devices	2
Inter-cluster Peer	Local User
Node Assignment	UNASSIGNED                                      (presence will not be available until this user is assigned)
Subcluster Assignment	UNASSIGNED                                      (presence will not be available until this user is assigned)
Licensed CUP	UNLICENSED
Duplicates Found (will cause incorrect presence status)
Cisco Unified Personal Communicator
Licensed CUPC	UNLICENSED
Login Status	Logged Out
Desk Phone Control
Desk Phone Control Assigned/Unassigned	UNASSIGNED
Calendar Integration
Calendaring Enabled/Disabled	DISABLED

[j.faure]

Hi

I've exactly same issue as yours , running CUPS version 8.6.2, everythinh is OK with CUPS  troubleshooting tools . I've not the same mail ID my user have different UserID and are defined only on one cluster .

I'll keep you advise if i do any progress.

You can refer to the post : https://supportforums.cisco.com/message/3392443#3392443

Pb solved , pb was on AXL user's ritgh (  group "Intercluster Peer user" was missing)