CUPC 8.6.1 Video Call In Deskphone mode

[andersson1970]

Hi,

We have Presence Server 8.5 and CUCM 8.0 in network.

CUPC 8.6.1 is installed on user laptop and CIsco 7942 phone is configured for user. User laptop also has camera.

User is able to make video calls using CUPC in softphone mode.

However user is unable to make video call using CUPC in deskphone mode. The video call option on CUPC in deskphone mode remains grey and cannot be selected. What can be reason for this?

Please help to resolve this issue.

Regards,

Andy                   

[andersson1970]

Hi,

In CUPC server health it is showing error in Video Desk phone  - as CDP uable to detect IP Phone.

However my phone is directly connected to laptop.

how to resolve this issue?

Regards,

Andy

[Aaron Harrison]

Hi

Have you enabled 'Video Capabilities' on this phone in the 'Product Specific' config in CCMAdmin?

Aaron

[andersson1970]

yes video capabilities are enabled....