CUPC Device error

[lukeprimm]

Just installed CUP 8.5 and everything works except getting a "Device Error" when starting the CUPC client.  I am unable to make calls from CUPC or interact with any of my phones.  Ive followed the guide and revisted each configuration step but cant seem to locate the problem. Anyone have any ideas?  Thanks

Under server status and notifications in CUPC

DESK PHONE VOICE

server address: 1.1.1.1

server port: 2748

Server Protocol: QBE

Status: Connecting  (it remains on connecting)

[Chris Tolley]

1. Can you ping the server from the workstation in question?

2. Permissions, have you set the permissions for the user in CUCM?

3. Associate the user with the extension?

[lukeprimm]

1. Can you ping the server from the workstation in question? Yes

2. Permissions, have you set the permissions for the user in CUCM? Yes

3. Associate the user with the extension? Yes

Thanks

[Chris Tolley]

Hmmm,

How about-

1. In CUCM \ Device \ Phone -> Is phone set to Allow Control of Device from CTI?

2. On CUPS Do you have CTI Gateway Profiles?

[Jason Newman]

Luke,

1) What kind of desk phone is it?  If it's a 89xx or 99xx series phoen you must have the permission "Standard CTI control of devices supporting xfer and conf"

2) Is the phone associated to the end user account in Call Manager?

3) Assuming your Call Manager is LDAP integrated / Authenticated what port is being used for LDAP authentication?  There are many cases where customer's need to change this port to 3268 and restart the CTI Manager before desk phone control works.

Regards,

Jason

[lukeprimm]

Im actually working on both a 89xx series but also using my IP communicator to test as well. the phone is associated to me, actually both are. LDAP in CUCM is using 3268 already but when I look at LDAP in CUP, its using TCP 389.

Would it matter that we are using extension mobility on our phones?

[lukeprimm]

How about-

1. In CUCM \ Device \ Phone -> Is phone set to Allow Control of Device from CTI? Yes

2. On CUPS Do you have CTI Gateway Profiles? Yes

thanks

[ignac]

Please check if you are a member of the following User Groups or Roles:

• Standard CTI Allow Reception of SRTP Key Material
• Standard CTI Secure Connection

or have associated with these roles priviledges in CTI application.

If so,  remove the priviledges from your account.

regards,

Ignacy