Unified Communications Infrastructure

Hello AllThanks in Advance for taking the time and assisting me with this issue.I have a small problem with my CMEwhen users dial the  VM pilotwe are able to enter there extensionwe are able to enter there passwordbut after entering the password I ge...

Does CUCM 9 come with CUP 9 free ? if so is they any documentation - which says this ?

We are upgrading a customers CallManagers and have upgraded the existing servers to 7.1(3b).  We have installed 7.1(3b) on the UCS server and restored from a DRS backup successfully.  Our goal is to leave the phones/users registered to the physical h...

Hi all,        We have migrated to CUCM & CUPS 8.6 integrating with OCS 2007. There are a few users that is having problem to make a call via OCS with the error  “No Phone System Connection”. I have also used RTMT to capture the logs during the test ...

Afternoon all, I recently posted this on the regular support forums and got no response at all so figured I'd have another go here.I've got a strange little issue with around 5 or 6 of our iPhone users who are setup with the Jabber client (voice, not...

Hello,Have an odd issue where cfwdall only works if you are calling from an internal extension.  If you place a call from an outside phone the forward doesn't happen.  If you place the call from an internal extension the call forward happens.Goal:Out...

i am configuring jabber on uc560.when i configurevoice register global its showing following error.and couldnt connect to jabberUC560(config-register-global)#create profile%Error deleting flash:/SEP07CCA10DCF2B.cnf.xml (File in use in an incompatible...

I'm using Call Manager 8.0.3.20000-2 with "9" as the dial-out digit. We're getting so many accidental 911 calls that the administration has asked me to change the "9" to something else - either another digit or a symbol such as "*" or "#". I've been ...

When some dials my direct number, 4340, I don't answer so the call goes to my voicemail. I would like to configure Unity to send that call to my coworker. I know there are a ton of ways to forward a call to someone else.  However, I would like to be ...

Hi there,   We are running CUCM 8.5 and are fighting to get C2C up and running, after going through the issue with it not saving settings and then moving to latest version 8.1 I find I have one of two problems:  If I put in the fully qualified name o...

We have Unity Connection 8.6.2. The problem seems that Alternate Greeting becomes active at 12:30 PM till 1:30 PM everyday. I logged into PCA and can't find a schedule that we can change or remove. I can't find a schedule in Unity Connection Administ...

Can anybody explain me what all applications are included into this BOQ is this CUCM or Contact center express solution (Ex: cucm,cuc,meetingplace,presence,contact center express) and which part number is for user license.I highly appreciate if some...

Do anyone know how to capture the call activity for each Cisco IP Phone?Is there a way to setup an alert once the call acitivity happened on the particular Cisco IP Phone?

I'm not sure if I've seen this topic posted anywhere. I have a dell 1950 server with cucm server preloaded. I'm trying to figure out the cable connection that is made to the switch and how to set it up using VMware, or if there is another way.