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CUPC missing users

john katsavras
Level 1
Level 1

Hi there,

We are running CUPC ver 8.6.1.10000-34 that is integrated with LDAP

For some reason for a very few users when we search for them using the "Search Directory" using either there first name or surname they cannot be found. If we search for them using there NT User ID then that works.

Anyone have any suggestions on how to troubleshoot this?

Thanks

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
1 Accepted Solution

Accepted Solutions

What I would do is to take a sniffer capture from the PC while performing a search for the users in question.

Unless the connection to LDAP is secure, you will be able to see the query you send out to AD and what you get as a reply.

HTH,

Christos

View solution in original post

2 Replies 2

What I would do is to take a sniffer capture from the PC while performing a search for the users in question.

Unless the connection to LDAP is secure, you will be able to see the query you send out to AD and what you get as a reply.

HTH,

Christos

Hi there,

Just to let people know in case they have the same issue.

This was not a CUPC issue but AD was timing out due to its size. Only effected some users due to the index used for searching hence why user ID worked but first name and surname didn't

Thanks

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
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