11-26-2012 01:31 AM - edited 03-19-2019 05:55 AM
Hi there,
We are running CUPC ver 8.6.1.10000-34 that is integrated with LDAP
For some reason for a very few users when we search for them using the "Search Directory" using either there first name or surname they cannot be found. If we search for them using there NT User ID then that works.
Anyone have any suggestions on how to troubleshoot this?
Thanks
Alexis
Solved! Go to Solution.
12-01-2012 02:12 PM
What I would do is to take a sniffer capture from the PC while performing a search for the users in question.
Unless the connection to LDAP is secure, you will be able to see the query you send out to AD and what you get as a reply.
HTH,
Christos
12-01-2012 02:12 PM
What I would do is to take a sniffer capture from the PC while performing a search for the users in question.
Unless the connection to LDAP is secure, you will be able to see the query you send out to AD and what you get as a reply.
HTH,
Christos
12-11-2012 02:57 AM
Hi there,
Just to let people know in case they have the same issue.
This was not a CUPC issue but AD was timing out due to its size. Only effected some users due to the index used for searching hence why user ID worked but first name and surname didn't
Thanks
Alexis
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