06-07-2017
04:29 AM
- last edited on
03-25-2019
09:57 PM
by
ciscomoderator
Hello,
I have the following situation - CUCM 11.5 and Unity 11.5:
User A and user B are internal users.
User A has forward all towards User B and user B has forward all towards the voicemail. When I call from PSTN -> User A the call gets dropped. If I call directly the User B, I get redirected towards his Voicemail.
Also, if the User B is redirected to my mobile phone and I call from PSTN the User A, the call gets redirected correctly and reaches my mobile phone. This issue seems to be present only when the second user has a redirect towards Voicemail.
Please let me know what can be a possible cause for this.
Thank you in advance.
Solved! Go to Solution.
06-08-2017 07:29 PM
Hi Andrei,
Do calls forward to User B OK when that user isn't forwarding to voicemail?
If so, in Unity go to “system Settings > Advanced > Conversations” check “use Last (Rather than First) Redirecting Number for Routing Incoming Call”.
This is a global setting.
If not, check User A's call forward calling search space in the directory number config.
06-08-2017 07:29 PM
Hi Andrei,
Do calls forward to User B OK when that user isn't forwarding to voicemail?
If so, in Unity go to “system Settings > Advanced > Conversations” check “use Last (Rather than First) Redirecting Number for Routing Incoming Call”.
This is a global setting.
If not, check User A's call forward calling search space in the directory number config.
06-13-2017 01:06 AM
Hi Nick,
Thank you for the help. This seems to be helping - the calls are reaching the Voicemail now.
Thank you a lot again:D
06-13-2017 02:00 AM
Glad to hear it worked!
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